Job Summary Responsible for ensuring the implementation of the full range of personnel operations management services in assigned Business Unit in accordance with approved policies, procedures and processes alleging the Terms & Conditions of the employment contract, and assisting department heads to obtain maximum results from effective human resources operations management. Major Duties and Responsibilities Ensures through his actions, either directly or indirectly, that a superior quality of medical treatment, compassion and understanding is given to every patient served at the NMC hospitals and clinics. Provides interpretation, when necessary and ensures adherence to the Terms and Conditions of the employment contract and approved NMC policies and procedures within the Human Resources Division. Advice Business Units Executives and Human Resources staff/related areas to include: job promotions and transfers, benefit packages, grievances and disciplinary procedures, performance, evaluations, personnel policies and procedures, leave requests, and re-contracting. Manages the Personnel Operations activities at NMC and assigned Business Unit related to the following areas: Personnel Files Time and Attendance Payroll Preparation Leave Retirement Transfers Resignation Termination Medical License Communication Grievance Handling Conflict of Interest Disciplinary Action Ensures that comprehensive and accurate files are created and maintained for within assigned Business Unit employee and that access to these files is limited to authorize personnel only. Ensures the timely, responsive and accurate processing of all employee transactions. Assists in the maintenance and utilization of the Human Resources Database Information System for the timely and efficient preparation of contracts for re-contracting employees and the out-processing of terminating employees. Sets BU Human Resources goals and objectives in consultation with Head of HR followed by seeking the approval from Chief Human Resources officer during annual strategic planning exercise. Prepares & presents the monthly, quarterly and annual statistical reports to Head Human Resources. Ensures that medical insurance of all NMC employees are processed and forwarded to the Insurance Company (NCCI). Conducts employee final exit interview, investigation of all employees' complaints whether Department Head complaint against employee and vice versa and other related employees concerns. Plan, schedule and direct the work of the department’s staff to meet the hospital objectives. Recommend criteria for selecting the department's or service’s professional staff and choose or recommend individuals who meet those criteria. Participate in the recruitment process in his/her department by updating the departmental staffing plan on an annual basis, reviewing credentials of job applicants and recommending hiring. Provide orientation and training for all staff of the duties and responsibilities for the department or service to which they are assigned. Establish, implement and maintain continuing professional development programs. Assure that a regular and systematic monitoring and evaluation of the quality and appropriateness of services rendered within the service is carried out through designated quality assurance mechanisms. Responsible to monitor and maintain staff performance, by developing annual performance evaluations to test the employees’ competencies and by suggesting training needs and career objectives for employees in the coming years. Participate in creating the policies and procedures necessary to carry out the mission. Reviews and updates departmental policies and procedures using JCIA & CBAHI standards every three years or when needed. Implement Policies and Procedures as well as Rules and Regulations of the Hospital. Recommend space, medical technology, equipment, staffing, and other resources needed by the department or service and have a process in place to respond to shortages. Assist in preparation of any required budget reports. Hold & Chair all departmental meetings (monthly or when needed) or appoint a designee to chair meetings in his absence and document the minutes of meeting. Ensures performance measurement and improvement of the outcomes of the department. Responsible for the motivation and the inspiration of the department staff. Maintain and keep records of all HR Forms in the system. Performs additional tasks and duties as assigned by Superiors. Reporting to Head of HRSupervises Business unit HR Team Liaises with: All Divisional Directors & Department Heads and hospital staff. Qualifications: Education: Required B. A. or Diploma in Human Resources Management or Administration, Public Administration or Management. Desirable MBA Master of Business Administration – HR Management M. A Human Resources Management Experience: Required Minimum of Six (6) years of recent post graduate experience in a multifunctional personnel department, two (2) of which as a HR Manager. General Excellent interpersonal communication skills, fluent in English. Competent managerial and working knowledge of computer systems. In-depth knowledge of Saudi labor law and HR best practices. People oriented and results driven Demonstrable experience with human resources metrics Knowledge of HR systems and databases Ability to architect strategy along with leadership skills Excellent active listening, negotiation and presentation skills Competence to build and effectively manage interpersonal relationships at all levels of the company
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