Assistant mall manager

الوظائف / وظائف مبيعات / Assistant mall manager

Landmark Group - السعودية - الرياض

توظيف: دوام كامل

Job Description - Assistant Mall Manager (19000166) Job Description Assistant Mall Manager - ( 19000166 ) Description POSITION DESCRIPTION DOCUMENT BASIC INFORMATION Position Title Mall Manager Job Family Function / Department Retails (Store Operations) POSITION DETAILS To be filled up as per the requirement of thebusiness / unit / function / concept / territory Grade TBC Reporting To Area Manager Corporate/Concept/Territory Territory Concept Name (If Applicable) Centre Point LOCATION DETAILS Please tick the correct office location ( P ) of the position selected above and fill in theother geographic details Base Location (City) Country KSA POSITION OBJECTIVE As Store Manager for Centrepointyou’ll use your people & business skills to create a retail environmentthat inspires both employees and customers. Through your enthusiasticapproach, and commitment to excellence you will drive sales, deliver asuperior customer experience, and manage a well trained and motivated team, You will play a key role in Landmark’s continued success which is based onthe power of our people who thrive on challenges and growth, passion &compassion, intelligent risks and responsible decisions. Creating exceptionalvalue for all lives we touch. DO — Key Responsibilities · To act as an ambassador for Centrepoint,effectively managing the day-to-day operation of the store and its salesteam · Responsible for the overall success driving sales,reinforcing operation, and staff development, as well as overall service andbrand integrity for the store · Be a role model for strong product knowledge ofthe Centrepoint product line, as well as selling and customer servicestandards · Continually monitor store processes and proceduresto ensure best practice standards are in place · Manage, supervise and coach staff in recruiting,hiring and training of store Sales Associates · To ensure the highest level of customer service isgiven and measured against set objectives · Maintain daily financial recaps and communicateand educate store management · Full stock and stock take accountability,maintaining optimal stock levels in coreand campaignbest selling lines · Full administrative responsibility for storereporting · Management of store housekeeping and Visual Merchandising in line with Centrepoint & Landmark guidelines · Management & maintenance of key internal &external relationships to drive the success of the store · Drive memberships of Shukran & manage dataentry requirements BE – COMPETENCIES Customer Centricity - Putting the customer first and striving to consistently deliver a highquality customer service Leadership - Positive leadership qualities to motivateand support others to achieve business, team and personal objectives Business orientated - A commitment to do what is best toachieve business growth, overcoming obstinacies and being Innovative in ourthinking Develop Others – Encouraging , supporting & inspiring others to develop confidence,capability and realise their full potential Take ownership – Plan,adapt and work with a positive attitude to overcome barriers to change andtakes direct action to continually improve and grow Teamwork & Co-operation – Ensure that people work co-operatively together, sharing information,knowledge, innovation and ideas and building the sense of team. Competency Level Behaviours Customer Centricity 4 · Makessure the business continuously develops and improves services mostimportant to customers · Continuously Improves customers service, based on customer feedback and industrybenchmarks · Translatescustomers feedback into strategic improvements Leadership 4 · Articulatesa vision that creates excitement, enthusiasm and 4 · Isa dynamic and inspirational leader · Encouragesteam to take responsibility for their own work · Proactivelystrives to retain effective staff Business orientated 4 · Activelyfinds ways of improving the business through innovative thinking and ideas · Hasa vision for the future of the store and communicate this effectively toothers Develop others 4 · Positivelystrives to recognise, reward and retain effective staff · Delegateseffectively to enable staff to develop new skills Take ownership 4 · Knownfor clarity adding value to the business and the brand · Consciouslychallenges self and stretches own skills boundaries · Gathersfeedback, reflects on own development and takes responsibility for it. Teamwork & Co-operation 4 · Workseffectively with others to achieve shared objectives · Contributesto sense of team and strengthens collaboration across departments Personality Self motivated and enthusiastic. Has ability tomotivate team. Reliable & trustworthy. DISPLAY QUALIFICATION Basic Qualification /Education / Vocational Training High School Diploma Advanced Qualification / Certification/ Specialist Training Graduate/ Post-graduate degree in Retail Management, Business Administration and/ or specializationin Marketing EXPERIENCE 3 – 5 years Specific / Relevant Experience Minimum 2 years in retail industryheading one complete section /department COMPETECIES Technical Skills and Knowledge · Good Knowledge of retail processes and retail industry · Managementof P & L · Teamwork& collaboration – engaged & understanding · Proactivenessand flexibility · Coachingand Mentoring skills · Good Knowledge of Merchandising, Stock Management and Inventory processes · Proficiencyin English and local language DELIVER Perspective Measure - Outputs Delivery of budgeted sales targetwithin the set time frame Budget, plan and monitor storeoperating costs Reduction of operating costs withinthe set time frame Minimise store loss through securitymanagement ; · Guardingto SLAs Customer Enhanced store experience · Customersatisfaction score Improvement · Complaintmanagement – complaints reduction · Mysteryshopping benchmark score increases · Staffbehaviour assessments · Socialmedia sentiment analysis – positive feedback CP stores Current Processes (Internal) Adherence to Operating Manual(Internal to the organisation) · BOEAudit Score · Risk Audit Score Customer Feedback score % of instancesof stock outs "Build" for Future"(Capability) Developing the technical andbehavioural skills of the store team Number of training programs attended %improvement in Performance pre and post training session Performance Management · Cashier Behavioural observations evaluations · Customer Feedback (Suggestions and Complaints ) - improvement from previous year(s) · Mysteryshopping Score- Improvement fromprevious year(s) Retention of key talent · Career Pathway in place Team Engagement M JOB INTERACTIONS KEY INTERNAL INTERACTION WITH NATURE OF INTERACTION · Warehouse · Operations Team · For Customer conversion by displayingexcellent customer service · Toshare best in class retail practices · Toensure delivery of SLAs (Inclusive of Concepts) · Buildingrelationships for future KEY EXTERNAL INTERACTION WITH NATURE OF INTERACTION · Peersin the industry · Shopping Mall Management · For Customer conversion by displayingexcellent customer service · Toshare best in class retail practices · Toensure delivery of SLAs (Inclusive of Concepts) · Buildingrelationships for future Validated by Revised by Validated on Revised on C Qualifications POSITION DESCRIPTION DOCUMENT BASIC INFORMATION Position Title Mall Manager Job Family Function / Department Retails (Store Operations) POSITION DETAILS To be filled up as per the requirement of thebusiness / unit / function / concept / territory Grade TBC Reporting To Area Manager Corporate/Concept/Territory Territory Concept Name (If Applicable) Centre Point LOCATION DETAILS Please tick the correct office location ( P ) of the position selected above and fill in theother geographic details Base Location (City) Country KSA POSITION OBJECTIVE As Store Manager for Centrepointyou’ll use your people & business skills to create a retail environmentthat inspires both employees and customers. Through your enthusiasticapproach, and commitment to excellence you will drive sales, deliver asuperior customer experience, and manage a well trained and motivated team, You will play a key role in Landmark’s continued success which is based onthe power of our people who thrive on challenges and growth, passion &compassion, intelligent risks and responsible decisions. Creating exceptionalvalue for all lives we touch. DO — Key Responsibilities · To act as an ambassador for Centrepoint,effectively managing the day-to-day operation of the store and its salesteam · Responsible for the overall success driving sales,reinforcing operation, and staff development, as well as overall service andbrand integrity for the store · Be a role model for strong product knowledge ofthe Centrepoint product line, as well as selling and customer servicestandards · Continually monitor store processes and proceduresto ensure best practice standards are in place · Manage, supervise and coach staff in recruiting,hiring and training of store Sales Associates · To ensure the highest level of customer service isgiven and measured against set objectives · Maintain daily financial recaps and communicateand educate store management · Full stock and stock take accountability,maintaining optimal stock levels in coreand campaignbest selling lines · Full administrative responsibility for storereporting · Management of store housekeeping and Visual Merchandising in line with Centrepoint & Landmark guidelines · Management & maintenance of key internal &external relationships to drive the success of the store · Drive memberships of Shukran & manage dataentry requirements BE – COMPETENCIES Customer Centricity - Putting the customer first and striving to consistently deliver a highquality customer service Leadership - Positive leadership qualities to motivateand support others to achieve business, team and personal objectives Business orientated - A commitment to do what is best toachieve business growth, overcoming obstinacies and being Innovative in ourthinking Develop Others – Encouraging , supporting & inspiring others to develop confidence,capability and realise their full potential Take ownership – Plan,adapt and work with a positive attitude to overcome barriers to change andtakes direct action to continually improve and grow Teamwork & Co-operation – Ensure that people work co-operatively together, sharing information,knowledge, innovation and ideas and building the sense of team. Competency Level Behaviours Customer Centricity 4 · Makessure the business continuously develops and improves services mostimportant to customers · Continuously Improves customers service, based on customer feedback and industrybenchmarks · Translatescustomers feedback into strategic improvements Leadership 4 · Articulatesa vision that creates excitement, enthusiasm and 4 · Isa dynamic and inspirational leader · Encouragesteam to take responsibility for their own work · Proactivelystrives to retain effective staff Business orientated 4 · Activelyfinds ways of improving the business through innovative thinking and ideas · Hasa vision for the future of the store and communicate this effectively toothers Develop others 4 · Positivelystrives to recognise, reward and retain effective staff · Delegateseffectively to enable staff to develop new skills Take ownership 4 · Knownfor clarity adding value to the business and the brand · Consciouslychallenges self and stretches own skills boundaries · Gathersfeedback, reflects on own development and takes responsibility for it. Teamwork & Co-operation 4 · Workseffectively with others to achieve shared objectives · Contributesto sense of team and strengthens collaboration across departments Personality Self motivated and enthusiastic. Has ability tomotivate team. Reliable & trustworthy. DISPLAY QUALIFICATION Basic Qualification /Education / Vocational Training High School Diploma Advanced Qualification / Certification/ Specialist Training Graduate/ Post-graduate degree in Retail Management, Business Administration and/ or specializationin Marketing EXPERIENCE 3 – 5 years Specific / Relevant Experience Minimum 2 years in retail industryheading one complete section /department COMPETECIES Technical Skills and Knowledge · Good Knowledge of retail processes and retail industry · Managementof P & L · Teamwork& collaboration – engaged & understanding · Proactivenessand flexibility · Coachingand Mentoring skills · Good Knowledge of Merchandising, Stock Management and Inventory processes · Proficiencyin English and local language DELIVER Perspective Measure - Outputs Delivery of budgeted sales targetwithin the set time frame Budget, plan and monitor storeoperating costs Reduction of operating costs withinthe set time frame Minimise store loss through securitymanagement ; · Guardingto SLAs Customer Enhanced store experience · Customersatisfaction score Improvement · Complaintmanagement – complaints reduction · Mysteryshopping benchmark score increases · Staffbehaviour assessments · Socialmedia sentiment analysis – positive feedback CP stores Current Processes (Internal) Adherence to Operating Manual(Internal to the organisation) · BOEAudit Score · Risk Audit Score Customer Feedback score % of instancesof stock outs "Build" for Future"(Capability) Developing the technical andbehavioural skills of the store team Number of training programs attended %improvement in Performance pre and post training session Performance Management · Cashier Behavioural observations evaluations · Customer Feedback (Suggestions and Complaints ) - improvement from previous year(s) · Mysteryshopping Score- Improvement fromprevious year(s) Retention of key talent · Career Pathway in place Team Engagement M JOB INTERACTIONS KEY INTERNAL INTERACTION WITH NATURE OF INTERACTION · Warehouse · Operations Team · For Customer conversion by displayingexcellent customer service · Toshare best in class retail practices · Toensure delivery of SLAs (Inclusive of Concepts) · Buildingrelationships for future KEY EXTERNAL INTERACTION WITH NATURE OF INTERACTION · Peersin the industry · Shopping Mall Management · For Customer conversion by displayingexcellent customer service · Toshare best in class retail practices · Toensure delivery of SLAs (Inclusive of Concepts)
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تاريخ النشر: 26 ذو القعدة 1445 - اليوم

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تاريخ النشر: 26 ذو القعدة 1445 - اليوم

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