Service Now Business Analyst Location Riyadh Category Business Process Services & Customer Support 51509636 Posted Date 05/28/2024 JOB DESCRIPTION Job Description: Servicenow business analyst provides specific ITSM process (such as Incident Management, Change Management, Problem Management, Asset Management, Configuration Management and Knowledge Management) support to the preparation and evaluation of technical documents, papers, studies, analysis, and briefings. Responsibilities for this position include :\_Essential - Determine and define business needs and global requirements to develop and continue the growth of a multi instance Service Now environment with primary focus on the Configuration Management process As part of onsite client facing team, work closely with Service Now functional team to lead and drive technical solution design sessions for assigned Service Now applications A proven track record in ITSM project management, ideally with a strong background in delivering strategic Service Now IT Service management solutions in the financial industry Owns the support and enhancement process (known as "business as usual") for Service Now in the Deere environment, working closely with supplier resources Manages and communicates Service Now release schedule Develops use cases, process diagrams, and requirements documentation using stories and scrum tasks in Service Now (Implementation Hub) Document and map current ITSM processes and perform gap analyses against desired or best practice, preferably using industry standard techniques and frameworks such as Lean and ITIL Work closely with process owners and request type owners to elicit and agree requirements for request workflows and IT self-service on Service Now instance Ensure users are respectfully challenged when requesting Service Now enhancements and that lean/six sigma, process design standards are integrated into each design Work directly with end users to resolve escalated issues/defects within Service Now Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available. Location Tulsa, Oklahoma Category IT Infrastructure Management & Support Posted Date 05/27/2024 Location Tokyo Category Consulting & Advisory Posted Date 03/07/2024 Location Buenos Aires Category Business Process Services & Customer Support Posted Date 05/27/2024 Location Wroclaw Category Business Process Services & Customer Support Posted Date 05/24/2024 Location Sao Paulo, São Paulo Category IT Engineering & Architecture Posted Date 04/10/2024 Privacy Preference Center Manage Consent Preferences Always Active Always Active Always Active
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