Customer Journey Management Lead Job Description Manage the identification and implementation of new opportunities throughout the customer journey to deliver high performing, agile customer interactions and touchpoints. Analyze and improve customer retention and repeat-custom behaviors across key segments to inform marketing and business decisions. Identify key interactions in the customer lifecycle and drive relevant changes by collaborating with other business areas, acting as the voice of the customer. Define and drive implementation of a holistic retention strategy to drive revenue from existing customers. Lead and evolve the Customer Journey strategy including customer communications and automation. Manage the identification of customer segments, personas and journeys that would support the creation of a holistic customer experience journey for SPL. Skills Customer Focus Collaborates Instill Trust Drives Results Customer Experience Strategy & Planning Customer Satisfaction Customer Service Experience Customer Management Job Location Riyadh, Saudi Arabia Job Role Other Years of Experience Min: 4 Job Role: غيرذلك Job Role: غيرذلك Job Role: غيرذلك Experience: 4 - 6 عدد سنوات الخبرة Job Role: غيرذلك Experience: 4 - 5 عدد سنوات الخبرة Job Role: غيرذلك Job Role: غيرذلك Job Role: غيرذلك Job Role: غيرذلك Experience: 4 - 6 عدد سنوات الخبرة Job Role: غيرذلك Experience: 4 - 5 عدد سنوات الخبرة Job Role: غيرذلك Job Role: غيرذلك Job Role: غيرذلك
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