Job Summary To serve as the strategic interface with assigned business unit or functional area for solution discovery, service management, and relationship management. Serves as the business relationship link between Business Units and IT. Job Responsibilities 1 Implements ERP system, trainings & support. Performs business process re-engineering, GAP analysis and workarounds. Understands business problems and opportunities in the context of company’s requirements and recommending solutions to enable organizations to achieve goals and improve business processes. Provides expertise and address L2/L3 support in the assigned business function for ERP systems Provides L1 technical support during implementations and support Conducts UAT, obtain sign-offs and prepare go-live plans for all systems implementations Monitors support issues resolutions as per the agreed timelines and SLA. Prepares report as required by senior management and circulate with stakeholders Provides/extracts information/analytics from ERP Systems for management on need basis. Identifies/incorporates best practices and lessons learned into program plans. Conducts the need assessment and assisting group companies in developing and deploying best business strategies, Project planning and co-ordination, change management and project risk management. Initializes the projects, reviewing quality control, system implementation control and documentation. Liaises with project stakeholders on an ongoing basis. Ensures policies and procedures are being followed. Job Responsibilities 2 Additional Responsibilities 3 Job Knowledge & Skills 8+ years of Success Factors experience in Employee Central and Employee Central.<br/><br/>Holder of active Employee Central Professional certificate Worked on landscape of EC integrated with SAP S4 HANA for Payroll. Minimum 4 End to End implementation experience in SF Employee Central with Time Off & Timesheet and Benefits. Experience in supporting the configuration, maintenance, and operation of the Success Factors Employee central , offboarding including RBP, EC-S4 Integration integrations and Canvas reports. Knowledge of implementation of ERP and conjoined vertical specialized systems. Knowledge of Enterprise Architecture and industry best practices. Knowledge of finance and accounting laws and regulations, where applicable. Knowledge of Construction, projects, FMCG industries related processes, as per assigned business unit. Job Experience Total 10 years work experience<br/><br/>7 years industry related experience3 years in the GCC region (preferred)Competencies Collaboration Creates Strategy - Developing Drives Performance - Developing Develops Future Leaders - Developing Accountability Resilience Quality Leadership Agile Development Processes L3 External Stakeholder Management L3 IT Methodologies L3 Governance & Regulations L3 Program Management L3 Education Bachelor's Degree in Information Technology or Computer Science Professional Qualification in Certifications in Tier-1 ERP systems from Microsoft, SAP or Oracle
#J-18808-Ljbffr