Roles & Responsibilities 

•  Identify the bottlenecks in meeting the KPIs and try to eliminate the same after discussing and agreeing with the concerned on the corrective actions.
• Understand the client existing sales & service contracts and maintain reports of the contracts.
• Coordinate with Sales & Service teams in the entire process of contract pre-order and post-order activities. These include aftermarket contract technical & commercial offer preparation, approvals, quotation, negotiation, and final award.
• Lead in identifying the optimum stock for each existing contract.
• Participate in negotiations, new service contract discussions.
• Handle all client portals regularly for issued RFQ’s, purchase orders, enquiries, and contracts.
• Provide updates/business reports to EB management periodically for internal/external meetings.
• Prepare high level customer presentation based on the guidance from Sales & Service teams.
• Assist in organising training programs for customers.
• Support Application engineering as needed in technical works.
• FSPO database management
• Proactively support Sales & Service teams in follow-up of goods delivery, delivery notes and payment collection from the customers.
• Manage coordination of activities for retrofit and upgrade projects to help the company in winning more retrofits and upgrades.
• Assist in preparing SPIR/PSPL for major customers

Skills

Qualifications/Experience:

• Mechanical Engineer or Engineering background
• Minimum 5 -10 years’ technical experience working in Oil & Gas, Petrochemical or related industries.
• Have fair knowledge of rotating equipment in general.
• Experience with large and complex organizations
• Appropriate computer and IT systems skills/knowledge (MS office, document management)
• Fluent English (spoken and written)

Attitude/Working Style:

• Proven strong leadership qualities and ability to drive individuals and teams
• Drive for excellence in own work and cooperation with colleagues/employees
• Value-based people management and “lead by example”
• High degree of communication skills, active and continuous information/communication with senior management, colleagues, and group functions
• Liaise and develop close collaboration with sales, service and QHSE
• Interest in continuous innovation, learning and personnel development
• Internal and external customer orientation (e.g., short response times, appropriate backup solutions, continuous information flow)
• Efficient, result-oriented, and resilient working style (e.g., priority setting, deadline respect, working overtime in peaks, absorb pressure)
• Support and drive increased customer orientation
• Understanding of overall business scenario (strategy, market, competition) and ability to develop together with senior management solutions based on business analysis and needs
• Ability to work in a fast-paced and changing organization and market
• Willingness to travel
• Interest to integrate and cooperate in a multi-national group (i.e., travelling abroad, support corporate needs, assist colleagues from other subsidiaries)