Roles & Responsibilities
- Identify the bottlenecks in meeting the KPIs and try to eliminate the same after discussing and agreeing with the concerned on the corrective actions.
- Understand the client existing sales & service contracts and maintain reports of the contracts.
- Coordinate with Sales & Service teams in the entire process of contract pre-order and post-order activities. These include aftermarket contract technical & commercial offer preparation, approvals, quotation, negotiation, and final award.
- Lead in identifying the optimum stock for each existing contract.
- Participate in negotiations, new service contract discussions.
- Handle all client portals regularly for issued RFQ’s, purchase orders, enquiries, and contracts.
- Provide updates/business reports to EB management periodically for internal/external meetings.
- Prepare high level customer presentation based on the guidance from Sales & Service teams.
- Assist in organising training programs for customers.
- Support Application engineering as needed in technical works.
- FSPO database management
- Proactively support Sales & Service teams in follow-up of goods delivery, delivery notes and payment collection from the customers.
- Manage coordination of activities for retrofit and upgrade projects to help the company in winning more retrofits and upgrades.
- Assist in preparing SPIR/PSPL for major customers
Skills
Qualifications/Experience:
- Mechanical Engineer or Engineering background
- Minimum 5 -10 years’ technical experience working in Oil & Gas, Petrochemical or related industries.
- Have fair knowledge of rotating equipment in general.
- Experience with large and complex organizations
- Appropriate computer and IT systems skills/knowledge (MS office, document management)
- Fluent English (spoken and written)
Attitude/Working Style:
- Proven strong leadership qualities and ability to drive individuals and teams
- Drive for excellence in own work and cooperation with colleagues/employees
- Value-based people management and “lead by example”
- High degree of communication skills, active and continuous information/communication with senior management, colleagues, and group functions
- Liaise and develop close collaboration with sales, service and QHSE
- Interest in continuous innovation, learning and personnel development
- Internal and external customer orientation (e.g., short response times, appropriate backup solutions, continuous information flow)
- Efficient, result-oriented, and resilient working style (e.g., priority setting, deadline respect, working overtime in peaks, absorb pressure)
- Support and drive increased customer orientation
- Understanding of overall business scenario (strategy, market, competition) and ability to develop together with senior management solutions based on business analysis and needs
- Ability to work in a fast-paced and changing organization and market
- Willingness to travel
- Interest to integrate and cooperate in a multi-national group (i.e., travelling abroad, support corporate needs, assist colleagues from other subsidiaries)