Telesales Team Lead Responsibilities: Lead and inspire a high-performing team of telesales agents, providing guidance and support to exceed sales targets and KPIs. Craft and execute innovative sales strategies to propel growth, utilizing a blend of inbound and outbound calling tactics. Collaborate closely with sales and marketing teams to develop targeted campaigns and promotions, driving revenue and customer engagement. Monitor team performance, offering feedback and coaching to enhance productivity and optimize sales outcomes. Establish and refine telesales processes and compliance standards for streamlined operations. Ensure adherence to sales protocols, maintaining accurate records of customer interactions and sales activities. Set the standard for excellence in sales techniques and cultivate a positive, results-oriented team culture. Address customer inquiries and concerns promptly, fostering satisfaction and loyalty. Leverage multilingual proficiency to engage with team members and customers effectively. Develop resources and scripts to enhance customer engagement and drive conversions. Qualifications: Proven track record in B2B telesales, with a focus on closing deals. Fluency in multiple languages beyond Arabic and English, preferably Malayalam and Hindi/Urdu. Experience managing teams of 10-20 telesales professionals. Location : Riyadh Company Industry
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