Job Description

We're looking for a passionate and proactive Customer Success Associate to join our growing team and play a vital role in building long-term relationships with our customers. You'll be responsible for onboarding new customers, ensuring their success with our product, and proactively identifying and addressing their needs. Responsibilities: · Onboarding: Guide new customers through the initial product setup and usage process, ensuring they understand its value and features. · Support & Engagement: Provide responsive and efficient customer support through various channels (email, phone, chat) and proactively engage with customers to identify potential issues and opportunities. · Relationship Building: Cultivate strong relationships with customers by actively listening to their needs, providing personalized advice, and building trust. · Revenue Retention & Expansion: Responsible on revenue retention, minimizing churn and identifying upsell and cross-sell opportunities within your customer base and present them effectively. · Data Analysis & Insights: Monitor customer usage data and identify trends to personalize interactions, identify potential churn risks, and inform product improvements. · Feedback & Reporting: Gather customer feedback, document resolutions, and generate reports to track progress and inform team strategies. · Collaboration: Work closely with other teams (Sales, Product, Engineering) to ensure a seamless customer experience and advocate for customer needs.

Job Requirements

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