Job Summary: 

The Shop Manager is responsible for managing the team ensuring to achieve the sales targets through outstanding guest experience, deliver sales reports, and manage efficiently the stock as he/she is fully accountable of the inventory process and result. In addition, he/she is accountable for the implementation of the company's policies and procedures.

Main Responsibilities:

Sales Achievement

Conduct sales analysis, follow up on market trends and monitor the competition's activity

Propose ways to improve the business: in store merchandizing, opening hours, product mix...

Produce quantitative and qualitative sales report

Be present in the shop floor to generate sales and handling VIP customers.

Guest Experience

Identify customer potential needs and use initiatives to meet those needs

Ensure consistency in guest experience delivered  and handle all complaints

Ensure building, maintaining and using the customer data base.

Stock Management

Enter all received goods and ensure stock control and proper record of all stock movements

Supervise the replenishment process to avoid and report any over stock along with the suggested corrective action

Prepare for the inventory.

General Operations

Coordinate with the back office, suppliers, logistics, marketing and merchandising team regards of new launches, in store animation or renovation and provide feedback accordingly

Follow up on different issues with Mall Management such as mall promotions, permits, security...

Merchandising

Maintain high standards of Visual Merchandising housekeeping in term of cleanness, display, lighting and stock rotation

Implement all merchandising as per the brand's visual merchandising guidelines

Conduct daily walkthroughs to check presentation standards.

Man Management

Prepare schedule to ensure full coverage of the shop floor and maintain grooming standards of the staff

Can be involved in the recruitment process of Shop Staff and Sales Executives within his/her domain

Manage, engage and delegate the responsibilities of the team reporting to him/her

Conduct the appraisal and assessment of own team members

Responsible for coaching and training own team members.