About the Role

InterContinental Hotels Group is seeking a shift Leader to manage all aspects of housekeeping and laundry operations. This full-time role focuses on maintaining high standards to ensure a consistent guest experience. The position requires 2-5 years of relevant experience.

Key Responsibilities

• Manage, coach, and develop a team to uphold housekeeping and laundry standards.
• Maintain and order supplies and equipment, with an emphasis on waste reduction in support of green initiatives.
• Assist in refining and preparing budgets to maximize profitability.
• Address special requests from guests, VIPs, repeat visitors, and VIP Club members.
• Support deep cleaning projects and assist the team during peak periods.
• Educate team members on compliance with federal, state, and local laws and safety standards.

Qualifications and Experience

• A minimum of 3+ years of experience in a similar role.
• Demonstrated ability to manage and develop a team.
• Understanding of housekeeping and laundry operations.
• Familiarity with budget preparation and cost control.

Work Environment and Culture

InterContinental Hotels Group fosters an inclusive environment that values diversity and supports employee well-being. The company provides resources for professional growth and a collaborative workplace. Employees receive a competitive salary, a full uniform, room discounts, and training opportunities.

Commitment to Equal Opportunity

IHG Hotels & Resorts is committed to providing equal employment opportunities to all applicants and employees. This commitment extends without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. The company promotes a culture of trust, support, and acceptance, welcoming diverse backgrounds and perspectives.