1. Job Purpose

• The role of the Key Account Executive is to support the development and maintenance of the relationships

with the key accounts

• The Key Account Executive is also responsible for monitoring of the customer satisfaction level, and

continuous improvement of the customer experience

• Succeeding in the role of the Key Account Executive will require strong business acumen as well as good

communication and sales skills, along with the ability to understand client needs and requirements

2. Key Accountabilities

Planning

• Understand the account plan

• Focus on planning all operational activities to ensure timely service

delivery to the key account to ensure they achieve the planned results

and create a consistent experience for the customer

Relationship Management

• Maintain strong relationships with key accounts and ensure seamless

support is provided

• Act as a first point of contact to provide customer updates, resolve

customer issues and escalations

• Identify needs and oppurtunities within key accounts and ensure

seamless support is provided

Provide services

• Liaise with all customer, internal and Corporate functions

• Take the necessary actions to secure all shipments of the account are

completed in time and according to agreed quality standards

Resolve issues

• Handle complaints or issues in first line

• Ensure that appropriate measures are taken to prevent and resolve

issues and customer complaints

Reporting

• Track all contracted services and submit monthly reports to Commercial

Director on services provided, issues identified and solutions offered

• Extract and create reports from the system on the status of the

shipments and operations to update customers

Collection

• Oversee the accounts process to guarantee timely collection from

clients.

• Work closely with the finance and billing departments to identify and

rectify any billing discrepancies, ensuring swift resolution of payment

issues.

Business portfolio

• expanding the business portfolio with existing key clients entails

cultivating robust relationships, conducting needs analyses, providing

tailored solutions, and strategically introducing complementary services.

This necessitates effective communication, collaboration, and

adaptability to market dynamics.

Explore new opportunity

• tasked with strategically exploring new business opportunities through

market analysis, lead generation, understanding client needs,

developing customized solutions, leveraging strategic networks, staying

abreast of industry trends, conducting competitor analysis, articulating

the company's value proposition effectively, cultivating relationships,

and maintaining a commitment to continuous learning

3. Job Requirements

• Bachelor Degree in Business Administration, Management or equivalent

• Minimum 2 years of experience of commercial shipping experience