JOB SCOPE :Accountable for IT function end-to-end in the KSA – Cluster 2 lounges Responsible for project management for the delivery of IT capabilities needed in coordination with HQ IT, business partner IT and local vendors (including IT network and infrastructure, and business applications) for all new business development projects such as new outlets opening and new B2B partnership opportunities. Responsible for providing a high level of operational availability and stability, high level IT support services to guests and staff as well as coverage for the computer systems, data, either on site or remote, including some evenings, weekends and holidays depending on business needs. JOB RESPONSIBILITIES:Management and support scope to locations across KSAregion Responsible for managing the day-to-day IT function in the lounges and offices, providing support and leadership to the Management team, including organizing and implementing the IT strategic plan. In collaboration with HQ IT teams and lead the delivery & support of all IT initiatives (global and local) in the region, ensure proper project management and change control processes are followed, and approved budget are managed, to enable the Region business strategies and plan. Oversee the ongoing operations of all IT solutions and services in the region to ensure they meets the needs of the business, and all SLAs are met by ensuring timely problem resolution and providing excellent customer service Install, support and maintain computer hardware, network and software infrastructure as needed Ensure all computer systems are functioning properly including file servers, data backup, database servers, POS terminals, CCTV, internet connection, PA System, WAN and VPN connection Ensured competitive costs for systems and services through adept negotiation and by developing beneficial business relationships with vendors. Analyze computer / IT problems reported and recommend corrective, preventive and improvement measures Maintain proper administration records of IT equipment inventory, application software inventory, software licenses, IT equipment movement, networking & other IT related information Provide training, guidance, and support to end users Perform any ad hoc IT duties as assigned JOB REQUIREMENTS:Degree holder in Computer Science, Information Technology or related disciplines;Minimum 6 years of relevant experience in IT services and project management preferably with hospitality industry experience Familiar with Windows operation systems and office applications Hands-on experience in TCP/IP Networking, Basic Firewall, VPN, WAN/LAN network security Good communication skills, including verbal and writing skills Good organizational and management skills Positive attitude, Self-motivated, High sense of responsibility Ability to work independently on complex tasks Problem solving ability Fluency in English; proficiency in Arabic is an advantage. Flexible to travel Valid Iqama with transfer eligibility preferred
About the Company
Hello! Welcome to Plaza Premium Group, we're people passionate about "Making Travel Better". We are a global company with team members from all walks of life, together we are #PPGFamily, together we are building a legacy.
You don't need to be from this industry; you do need to be passionate.
Our promise to you:- We will respect and value your background and perspectives- We will work together with integrity- We will share our incredible pride for job, company and industry
What we ask of you:- Bring passion to all that you do- Listen, move fast and think innovatively- Speak up, have ideas and share them- Believe in customer service, and treating every person with kindness
As industry leaders in innovating global airport hospitality, you will work with colleagues from all parts of the world for a truly global experience. You will help and craft services and facilities in over 200 locations in more than 60 international airports across the world.
Who we are:We were established in HK in 1998 by someone who understood the value of an airport lounge and felt that the experience shouldn't just be limited to a closed-circuit group of travelers. Through the years we have worked incredibly hard to create an experience which is both accessible and quality. Almost 25 years later we now span four core business segments: airport lounges, airport terminal hotels, airport meet & greet services, and a range of airport dining concepts.
In addition to our own brands, PPG provides airport hospitality solutions to leading airlines, alliances and corporates around the world. Here are a few names you might recognize: Cathay Pacific Airways, Singapore Airlines, Lufthansa etc.
With the future of travel always in sight, we created Smart Traveler, a mobile-app rewards program underpinned by in-house technology. We are fast-moving and always evolving to drive our purpose of making travel better.
Join our family today. Together, we'll make travel better.