**Contract & Service Delivery**• Own end-to-end delivery of the O&M contract scope, ensuring all systems are maintained percontractual obligations and OEM standards• Manage PPM schedules, corrective maintenance, spare parts availability, and system availabilitytargets across all covered assets• Control contract scope, variations, and change orders; identify and convert out-of-scope work intoapproved variation orders• Manage contract P&L: labour utilization, subcontractor performance, material cost, and marginprotection**Team Leadership — 24/7 Operations**• Lead and roster a multi-disciplinary field team across a 24/7/365 shift model, ensuring continuouscoverage and defined escalation paths• Set individual performance objectives, conduct reviews, and build a competency/training matrix(technical, safety, airport security clearance)• Manage on-call rotation, shift handover discipline, and manpower mobilization during peakseasons (Hajj, Umrah, Ramadan) and major events• Develop succession depth so no single system depends on one engineer**Stakeholder Management**• Serve as the primary point of contact for the client's operations, engineering, and contracts teams• Chair periodic contract review meetings; present performance, risks, and improvement plans toclient leadership• Coordinate with airport operators, terminal operators, ground handlers, and other contractors toplan works with minimum disruption to passenger flow• Manage internal interfaces with projects, supply chain, finance, and technical support teams**Government & Authority Interface**• Act as the accredited liaison with Jawazat (GDP) for passport-control systems, border-controlinterfaces, and coordination of works inside restricted immigration areas• Interface with MOI and airport security on system access, CCTV/access-control data handling,incident support, and compliance with national security requirements• Coordinate with RSAF for works within military-controlled zones, including access approvals,escort requirements, and restricted-area work permits• Manage security clearances, permits-to-work, badging, and NDAs for all personnel; ensure fullcompliance with GACA and airport authority regulations**KPI & SLA Performance**• Maintain response and resolution times within contractual SLA thresholds for all prioritylevels, with documented root-cause analysis on every breach• Drive system availability/uptime KPIs to contractual targets or above; track MTTR, MTBF,PPM completion rate, first-time-fix rate, and backlog aging• Build and maintain performance dashboards from CMMS/BMS data; issue weekly andmonthly reports to the client• Implement continuous improvement initiatives (reliability-centred maintenance,predictive analytics, spare-parts optimization) to raise KPI performance year over year• Prepare and defend performance data during contract audits and renewal negotiations**Quality, HSE & Compliance**• Enforce quality standards on all works: method statements, work permits, testing andcommissioning records, and as-built documentation• Ensure 100% compliance with HSE policy, LOTO, working-at-height, and hot-workprocedures; lead incident investigation and close-out• Maintain calibration records, asset registers, and audit-ready documentation• Conduct internal audits and site quality inspections; close NCRs within agreedtimeframes**Commercial & Reporting**• Prepare monthly service reports, invoicing packages, and revenue recognition inputs• Forecast manpower, material, and subcontractor spend; manage against budget• Identify contract growth opportunities (upgrades, extended scope, additional systems)and support estimation and proposal development• Report contract health, risks, and mitigation plans to regional management (24/7 Operations) 8-12 years Arabic speaker
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