Role Purpose Deliver and operate SANS’s cloud and infrastructure platforms through hands-on provisioning, IaC, automation and observability, ensuring environments are stable, secure, and reproducible , Enable reliable application delivery and resilient operations by resolving complex incidents, reducing manual effort via automation, and maintaining operational knowledge for the SANS infrastructure team.
KEY ACCOUNTABILITIES & ACTIVITIES
Infrastructure & Cloud Provisioning and Deployment Implement and maintain cloud and on-prem infrastructure using approved patterns and infrastructure-as-code (IaC) templates; provision resources, networks, storage and platform services. Deploy and validate environments for dev/test/stage/prod with repeatable pipelines, ensuring environment parity and reproducible builds. Automation, Configuration & Infrastructure as Code Develop and maintain IaC modules, automation scripts and deployment pipelines to reduce manual steps, enable repeatability and support self-service provisioning. Create and maintain automated operational playbooks (config drift remediation, automated patching, self-heal) to lower toil and speed recovery. Monitoring, Observability & Performance Tuning Implement observability (metrics, logs, traces), build dashboards and alerts, and tune monitoring thresholds to enable proactive detection and rapid troubleshooting. Perform performance analysis and tuning (compute, storage, network), contribute to capacity forecasts and support right-sizing efforts. Security, Patch & Resilience Operations Apply platform hardening, patching, backup and recovery procedures; enforce configuration baselines and remediation actions to meet security requirements. Support DR exercises and backup verification; implement resilient deployment patterns (multi-AZ, failover) Incident Response, Troubleshooting & L2/L3 Support Act as escalation point for complex incidents: triage, diagnose root cause, implement fixes or workarounds and follow through to closure with documented RCA. Collaborate with application teams, integration owners and third-party vendors to resolve cross-stack faults and reduce recurrence. Reporting & Knowledge Sharing Provide periodic operational updates to Section Head on deployments, incidents, risks and improvements. Maintain runbooks, configuration baselines, deployment playbooks and change records; contribute to the team knowledge base and onboarding material. Policies, Processes and Procedures Conduct day-to-day activities while ensuring compliance to policies and procedures Contribute to the identification of opportunities for continuous improvement of systems, processes taking into account leading practices, changes in business environment, cost reduction and productivity improvement.
QUALIFICATIONS / REQUIREMENTSKnowledge and Experience Minimum 3 years of experience in a related field or equivalent is required. Education and Certifications A bachelor’s degree in Engineering, Computer Science, Information Technology (IT), or equivalent is required. Preferred certifications: in infrastructure and architecture, including Cisco CCNP VMware VCP-DCV for virtualization, ITIL, and Comp TIA Network+/Security+/A+ ,Fortinet NSE.