JOB SUMMARYThe Key Accounts Manager drives the strategic growth agenda for assigned B2B accounts by delivering sustainable revenue growth, margin expansion, and long-term customer retention. The role acts as the commercial owner of the account, developing account strategies, strengthening executive relationships, and maximizing share of wallet through value-driven solutions.
PRINCIPAL RESPONSIBILITIESManage a portfolio of high-value strategic B2B customers with full commercial accountability. Develop and execute strategic account plans aligned with customer business objectives and company growth targets. Build and maintain strong relationships with key decision-makers and executive stakeholders. Act as the primary commercial point of contact for assigned customers. Drive sustainable revenue growth through cross-selling, upselling, and new business development within accounts. Increase share of wallet by expanding product penetration and identifying new opportunities. Monitor and improve account-level profitability, including contribution margin improvement and pricing strategy. Ensure strict pricing discipline and compliance with company commercial policies. Optimize product mix toward higher-margin and premium products. Lead contract negotiations, renewals, and long-term agreements. Conduct structured business reviews with customers to track performance and identify growth opportunities. Monitor receivables, ensure timely collections, and manage credit exposure. Collaborate with finance to manage DSO and financial performance of accounts. Coordinate with supply chain to ensure service reliability and delivery performance. Engage technical teams to deliver value-added solutions and product performance support. Collaborate with marketing to develop customer-specific strategies and initiatives.
JOB KNOWLEDGEStrong understanding of commercial principles, pricing strategies, financial metrics, and customer relationship management within a B2B environment.
Academic:Bachelor’s degree in mechanical engineering, Industrial Engineering, or related discipline.
Related Work Experience 5-10 years of experience in key account management or B2B sales, preferably in lubricants, oil & gas, or industrial sectors.
Language skills: Fluency in Arabic and English both written and spoken.