About ABYAT

ABYAT is a prominent retail store in the Middle East, established in September 2005. The company specializes in home improvement products, operating a 22,000 square meter store that offers over 22,000 items, including elegant tiles, captivating wallpapers, state-of-the-art lighting solutions, and stylish kitchen fixtures. Founded in Kuwait, ABYAT is actively expanding its operations into Saudi Arabia, Qatar, and the UAE, maintaining a strong focus on customer needs and service excellence.

The Role: Technical Support Engineer

ABYAT is seeking a Technical Support Engineer to join its team in Al Qassim. This is a full-time position requiring 2-5 years of experience in a technical support role. The successful candidate will be integral to ensuring the smooth operation of IT systems across ABYAT’s retail and corporate environments.

Role Purpose

The primary purpose of this role is to provide comprehensive technical support, ensuring the availability, reliability, and performance of end-user devices, Microsoft services, retail technology systems, and IT infrastructure. The Technical Support Engineer will serve as the first point of contact for technical incidents and service requests, delivering exceptional customer service and contributing to business continuity.

Key Responsibilities

• Provide first-line technical support for hardware, software, operating systems, and peripheral devices across ABYAT locations.
• Manage and resolve incidents and service requests through the IT ticketing system, adhering to service level expectations.
• Administer Active Directory, including user account creation, access management, group membership updates, and employee onboarding/offboarding.
• Support Microsoft 365 applications, such as Outlook, Teams, and Office applications, and troubleshoot user account and email-related issues.
• Diagnose and resolve issues related to Windows operating systems, desktops, laptops, printers, and workstations.
• Perform first-level network troubleshooting, covering connectivity, DNS, DHCP, TCP/IP, LAN, and wireless network issues.
• Support Point of Sale (POS) systems, receipt printers, barcode scanners, and other retail technology devices to ensure uninterrupted showroom operations.
• Prioritize and respond quickly to critical business incidents affecting sales operations, store productivity, or management users.
• Maintain accurate ticket updates, technical documentation, and standard operating procedures.
• Collaborate with internal teams and vendors to resolve technical issues and support infrastructure-related initiatives.

Candidate Profile

• Strong communication and customer service skills.
• A structured and logical troubleshooting approach.
• Ability to work independently and take ownership of technical issues.
• Strong prioritization skills and a sense of urgency when handling business-critical incidents.
• Calm, patient, and adaptable personality, with the ability to support users from diverse backgrounds.

Application Information

Qualified candidates are invited to apply for this position. Salary information will be discussed during the interview process.