About Theeb Rent a Car and the Role

Theeb Rent a Car is seeking a dedicated Collections Supervisor to join our team in Riyadh, Saudi Arabia. This full-time position is crucial for overseeing collection activities and ensuring the efficient recovery of outstanding amounts, all while maintaining a positive customer experience. The role involves leading a collections team and driving performance to meet targets.

Position Summary

The Collections Supervisor is responsible for the comprehensive management of the collections process. This includes monitoring team performance, ensuring the achievement of collection targets, and effectively managing collection portfolios. A key aspect of this role is to follow up on delinquent accounts to secure recovery and ensure strict compliance with all company policies and applicable regulations.

Key Responsibilities

• Supervise and monitor the collections team to ensure the consistent achievement of established targets.
• Assign collection portfolios and accounts to team members, ensuring follow-up according to defined priorities.
• Monitor the daily performance of the collections team and provide necessary guidance to enhance results.
• Implement effective strategies aimed at reducing delinquency rates and improving overall collection performance.
• Maintain professional standards in all customer interactions to promote a positive customer experience.
• Classify accounts and establish collection priorities based on debt aging, account value, and risk level.
• Oversee and ensure that all customer communications are conducted through authorized and official channels.
• Negotiate repayment plans and settlements with customers, operating within the authority granted by the department manager.
• Follow up on delinquent cases post-repayment commitments and initiate necessary actions in accordance with company policy.

Operational Compliance and Reporting

• Ensure full compliance with approved procedures, company policies, and relevant regulations across all collection activities.
• Guide and support the collections team in managing customer accounts and applying industry best practices.
• Monitor customer complaints, inquiries, and feedback, ensuring timely resolution in line with internal policies.
• Escalate high-risk cases or those eligible for legal action, adhering to the company's approved internal policies and procedures.
• Ensure customer data is kept current and that all collection actions and communications are accurately documented.
• Prepare periodic reports detailing collection and recovery rates, overdue amounts, and team productivity.

Required Experience

Candidates for this role should possess 2 to 5 years of relevant experience in collections or a similar supervisory capacity.

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia, offering an opportunity to contribute to a dynamic team within the automotive rental industry.