Key Responsibilities
1. Operations Coordination & Team Management
1. Support the Operations Manager in daily business operations and facilitate effective communication between the Chinese management team, local employees, and delivery riders.2. Assist in the day-to-day management of local operations staff and rider teams, including attendance, operational execution, incident handling, and other workforce-related matters.3. Monitor key daily operational metrics, identify operational issues, and coordinate follow-up actions to ensure timely resolution.4. Support the implementation of company policies, operational procedures, and business targets.
2. Government Relations & Compliance Support
1. Liaise with relevant Saudi government authorities and external partners as required to support permits, registrations, and compliance matters related to delivery operations.2. Assist with local administrative, transportation, labor, and workforce-related matters arising from daily operations.3. Follow up on applications and approval processes and maintain accurate records of relevant documents and information.
3. Translation & Cross-Cultural Communication
1. Provide language support between the Chinese management team, local employees, riders, government representatives, and external business partners.2. Provide interpretation and translation support for meetings, documents, internal notices, training materials, and daily operational communications as required.3. Help resolve communication challenges arising from language and cultural differences.
Qualifications
1. Chinese: Strong listening, speaking, reading, and writing skills. For non-native Chinese speakers, HSK Level 4 or above is required; HSK Level 5 or above is preferred.2. English: Professional working proficiency and the ability to communicate effectively with management, international partners, and employees from different backgrounds.3. Arabic or Urdu: Professional working proficiency in at least one of these languages for daily operational and workforce communication.4. Bachelor’s degree or above. Candidates with backgrounds in languages, business management, logistics, or supply chain management are preferred.5. Proficiency in Microsoft Office and the ability to prepare basic operational reports and organize business data.6. Strong ownership, execution skills, communication abilities, and practical problem-solving capabilities.7. Ability to perform effectively in a fast-paced and demanding delivery operations environment, including peak periods such as Ramadan.8. Previous experience in logistics, last-mile delivery, food delivery, ride-hailing, or rider/fleet management is highly preferred.9. Previous working or living experience in Saudi Arabia or other GCC countries is a plus.
Compensation & Benefits
Salary: Negotiable and based on the candidate’s language capabilities, relevant experience, and overall qualifications.