About The Ritz-Carlton Hotel Company, *** and the Role

The Ritz-Carlton Hotel Company, *** is seeking a Supervisor Food Services (Dry) to join its team in Makkah or Jeddah. This full-time position is crucial for maintaining high standards of service and guest satisfaction within the dry food services operations. The role involves overseeing daily activities to ensure efficient service delivery and a positive guest experience.

Key Responsibilities

The Supervisor Food Services (Dry) will manage various operational and supervisory tasks, including:

• Ensuring staff collaboration for optimum service and guest satisfaction.
• Inspecting staff grooming and attire, and rectifying any deficiencies.
• Performing opening and closing duties, such as setting up supplies, cleaning equipment, and securing areas.
• Maintaining organized and clean storage areas, adhering to FIFO (First-In, First-Out) principles.
• Conducting scheduled inventories and managing supply requisitions.
• Monitoring dining rooms for seating availability, service quality, guest safety, and well-being.
• Initiating work orders for maintenance repairs as needed.
• Supporting management in various HR functions including hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees.
• Welcoming and acknowledging all guests according to company standards, anticipating and addressing their service needs, providing assistance to individuals with disabilities, and expressing genuine appreciation.
• Communicating clearly and professionally with guests and team members.

Operational Standards and Compliance

This role requires strict adherence to company policies and a proactive approach to maintaining high operational standards:

• Adhering to all company, safety, and security policies and procedures.
• Reporting accidents, injuries, and unsafe work conditions to management, and completing all required safety training and certifications.
• Maintaining a clean and professional uniform and personal appearance.
• Safeguarding proprietary information and protecting company assets.
• Cultivating and maintaining positive working relationships, supporting team goals, and responding appropriately to employee concerns.
• Ensuring compliance with quality expectations and standards.
• Identifying, recommending, developing, and implementing new strategies to enhance organizational efficiency, productivity, quality, safety, and/or cost-savings.
• Serving as a role model and the primary contact for the Guarantee of Fair Treatment/Open Door Policy.

Physical Demands of the Role

The position involves specific physical requirements necessary to perform the duties effectively:

• Ability to read and visually verify information in various formats.
• Visually inspecting tools, equipment, or machines for defects.
• Standing, sitting, or walking for extended periods or entire shifts.
• Moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 50 pounds without assistance.
• Grasping, turning, and manipulating objects requiring fine motor skills and hand-eye coordination.
• Moving through narrow, confined, or elevated spaces.
• Ascending and descending stairs and/or service ramps.
• Reaching overhead and below the knees, including bending, twisting, pulling, and stooping.

Qualifications and Experience

Candidates applying for this position should meet the following requirements:

• Education: High school diploma or *** equivalent.
• Related Work Experience: At least 2 years of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.
• License or Certification: None specified.

Additional Duties

The Supervisor Food Services (Dry) will also be expected to perform other reasonable job duties as requested by Supervisors, contributing to the overall success of the food services team.