About the Customer Experience Agent/Associate Role

* Moller - Maersk is seeking a Customer Experience Agent/Associate to join our team in the Makkah region, covering Jeddah and Makkah. This full-time role is central to providing services to customers once they are onboarded into the Maersk environment, ensuring a seamless experience within our operations.

Core Responsibilities

The primary activities for this Customer Experience role include:

• Customer channel management
• Case Management
• Customer onboarding and relationship management
• Contract and dispute management
• Other related support activities

Role Context and Professional Development

This position falls within the Administrative stream, which primarily supports others by performing skilled technical, administrative, or operational tasks. Individuals in this stream develop skills through job-related training and on-the-job experience within a specific job discipline. The role involves working on tasks of limited scope and complexity, exercising independent judgment within defined boundaries and guidelines, typically under supervision. Colleagues are expected to have knowledge of standardized work routines and methods, and general facts, with the ability to escalate non-routine problems to a more experienced colleague or supervisor.

Required Skills and Foundational Knowledge

Candidates for this role are expected to possess skills developed through job-related training and on-the-job experience within a specific job discipline. A foundational knowledge of standardized work routines, methods, and general facts and information is required. The position requires limited job and business knowledge at the time of hiring.

Diversity and Inclusion at Maersk

Maersk is committed to a diverse and inclusive workplace, embracing different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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