About TAWANTECH and the Role

TAWANTECH is seeking a Senior BPMS / IBM BAW Support Engineer to join our team in Riyadh, Saudi Arabia. This full-time position requires 5-10 years of experience and focuses on providing operational support for enterprise Business Process Management (BPMS) and workflow applications.

Role Purpose

The primary purpose of this role is to ensure the availability, stability, and performance of mission-critical business process solutions built on IBM Business Automation Workflow (BAW) and IBM WebSphere Application Server (WAS). As part of a 24x7 production support organization, the engineer will be responsible for leading incident resolution, monitoring application health, and troubleshooting complex workflow issues, collaborating with various technical and business teams to maintain seamless operations.

Key Responsibilities

• Provide Level 2/Level 3 production support for IBM BAW/BPMS applications.
• Monitor and support IBM Business Automation Workflow (BAW) runtime environments and workflow services.
• Lead troubleshooting and resolution of complex production incidents affecting business process applications.
• Support Process Server, Process Center, and deployment environments.
• Monitor workflow instances, business services, and application health to ensure maximum availability.
• Analyze application logs, JVMs, thread dumps, heap dumps, and system metrics to diagnose and resolve production issues.
• Perform Root Cause Analysis (RCA) and implement preventive measures to reduce recurring incidents.
• Support application deployments, configuration changes, patches, and production releases.
• Manage application server configurations, clusters, and deployments on IBM WebSphere Application Server (WAS).
• Collaborate with Development, Middleware, Infrastructure, Database, and DevOps teams during major incidents and releases.
• Perform production readiness reviews and post-deployment validation.
• Develop and maintain operational documentation, runbooks, knowledge base articles, and support procedures.
• Drive operational improvements through automation, monitoring enhancements, and proactive health checks.
• Mentor junior engineers and provide technical leadership during critical production incidents.
• Ensure compliance with SLAs, operational standards, security policies, and ITIL best practices.

Required Experience and Qualifications

Candidates for this Senior BPMS / IBM BAW Support Engineer role should possess 5-10 years of relevant experience. Key qualifications include:

• Strong hands-on experience administering IBM WebSphere Application Server (WAS).
• Experience supporting mission-critical workflow and business process applications.
• Experience troubleshooting clustered WebSphere environments and distributed enterprise applications.

Technical Skills and Operational Frameworks

• Familiarity with enterprise monitoring tools such as Dynatrace, Splunk, AppDynamics, or equivalent.
• Experience working within Agile, DevOps, and ITIL service management frameworks.
• Banking or financial services experience is highly preferred.

Work Environment

This role operates within a 24x7 production support organization, requiring a commitment to maintaining high availability and performance for critical business solutions. The position is full-time and based in Riyadh, Saudi Arabia.