About the Housekeeping Coordinator Role

Delta Hotels and Resorts® is seeking a Housekeeping Coordinator to join our team in Makkah, with operations also extending to Jeddah. This full-time position is suitable for individuals with 0-1 years of experience, offering an opportunity to contribute to a seamless guest experience. The role is integral to maintaining the high standards of cleanliness and service that guests expect from Delta Hotels.

Role Overview and Guest Service Focus

The Housekeeping Coordinator plays a crucial role in ensuring guest satisfaction by promptly addressing requests and maintaining the pristine condition of guest rooms and public areas. This position involves direct interaction with guests and collaboration with various hotel departments to uphold service excellence and operational efficiency within the hotel environment.

Key Responsibilities

• Respond promptly to requests from guests and other departments.
• Identify and report preventative or other maintenance issues in public areas or guest rooms.
• Post caution signs as required.
• Contact other departments directly for urgent repairs.
• Deliver guest requests and set up furniture items in guest rooms as requested.
• Remove items from hallways and transport to service areas, including debris, room service food and beverage trays, unread newspapers, soiled linens, and trash placed near Housekeeper carts.
• Clean, maintain, and store cleaning equipment.
• Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; properly store flammable materials.
• Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Speak with others using clear and professional language.
• Support the team to reach common goals.
• Ensure adherence to quality expectations and standards.

Physical Demands and Workplace Safety

• Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance.
• Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Visually inspect tools, equipment, or machines (*, to identify defects).
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Move through narrow, confined, or elevated spaces.
• Move up and down a ladder.
• Stand, sit, kneel, or walk for an extended period across an entire work shift.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications and Experience

• 0-1 years of experience in a related field.
• Ability to adhere to company policies and procedures diligently.
• Strong commitment to guest service and satisfaction.
• Effective communication skills.
• Ability to work effectively as part of a team.

About Delta Hotels and Resorts®

Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don’t. At Delta Hotels by Marriott, we are always warm, wise, and in control so our guests can focus on what’s most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.