Jobholders at this level are experienced professionals capable of conducting work with general directions. They are primarily concerned with developing solutions to challenges which require some analysis to understand and resolve, and addressing issues escalated from junior levels. They undertake complex operational activities including supporting the implementation of cross-organizational activities and initiatives.

Collect needed data and conduct proper analysis in order to develop detailed reports highlighting proposed Governor Office strategy

Communicate Governor Office approved strategic objectives and priorities to concerned internal stakeholders and develop departmental annual operating plans and strategy accordingly

Collect departmental strategic, operational and budgetary plans in line with the Governor Office s set strategic priorities, consolidate plans and coordinate with Strategy and Development sector to seek management approval

Develop KPIs and targets for Governor Office ensuring alignment with ZATCA s strategic objectives

Ensure proper implementation of ZATCA s approved operational plans and support internal Governor Office departments in identifying and resolving challenges in collaboration with relevant internal stakeholders

Coordinate the implementation of cross-organizational activities and initiatives ensuring Governor Office s adherence and compliance to organizational mandates and escalate discrepancies when needed

Coordinate with Strategy and Development sector and act as a focal point for business processes update ensuring alignment with ZATCA s guidelines, templates and strategic objectives

Follow-up on the project management activities of the Governor Office and develop status update reports

Follow all relevant policies, processes and standard operating procedures so that work is carried out in a controlled and consistent manner

Help in solving escalated problems and provide needed support for junior team to ensure work is carried out in an efficient manner

Escalate complex problems to the relevant person to ensure cases/issues are closed properly

Train junior staff on the different job activities to ensure transfer of know-how, when applicable

Provide clear direction, prioritize tasks, assign and delegate responsibility, and monitor the workflow of subordinates/ junior staff

Support junior staff or direct reports in order to execute their duties according to set policies and processes

Desired Candidate Profile

• Bachelor's degree in Business Administration or equivalent is required
• A minimum of 4 years of relevant experience
• Competencies: Events Management - Proficient, Collaboration and Communication - Developing, Professionalism - Proficient, General Administration - Proficient, Organization and Planning - Advanced, Results Oriented - Proficient, Customer Focus - Proficient, Enablement of Change and Innovation - Developing, Information Systems Knowledge - Proficient, Vendor Management - Proficient