About Hatif and the Role

Hatif is innovating business communication by transforming a single company number into a unified, cloud-based platform accessible through a mobile application. This solution replaces traditional SIM cards and fragmented communication methods, centralizing calls and WhatsApp messages into shared threads with internal comments and smooth handoffs. The platform is designed for organizations seeking centralized, reliable, and scalable customer communication. We are seeking a Customer Success Specialist to join our team in Riyadh, Saudi Arabia, in a full-time, on-site capacity.

Role Purpose

The Customer Success Specialist plays a central role in ensuring new and existing customers achieve maximum value from the Hatif platform. This involves guiding them through the entire customer journey, from initial onboarding and comprehensive training to supporting their everyday use of the product.

Key Responsibilities

• Respond to customer inquiries promptly and professionally.
• Troubleshoot technical issues and provide effective solutions.
• Document solutions and common issues for internal reference and knowledge sharing.
• Proactively monitor customer accounts to enhance platform adoption and satisfaction.
• Collaborate with product and support teams to share customer feedback, refine workflows, and contribute to a consistent, high-quality customer experience.
• Prepare and update knowledge base content to empower customer self-service.
• Conduct product demonstrations for customers.
• Identify opportunities to upsell or expand platform usage in alignment with customer needs.

Required Experience

Candidates for this position should possess 0-1 years of relevant experience. The role requires an individual who is dedicated to customer satisfaction and capable of learning and adapting quickly within a technology-driven environment.

Work Environment and Location

This is a full-time, on-site position based in Riyadh, Saudi Arabia. The successful candidate will be an integral part of our local team, contributing directly to customer success initiatives and overall business growth.

Application

We invite qualified candidates to submit their applications for this role.