About the Role

The Premium Food Company is seeking an Application Manager to oversee the full lifecycle of its core business applications across a multi-brand F&B operation with approximately 50 branches. Based in Jeddah, Makkah, Saudi Arabia, this full-time role serves as a central bridge between business operations, internal IT, and external vendors, translating operational needs into stable, integrated, and well-governed systems. The primary mandate includes managing the Bonus Bites customer ordering platform, leading the new POS rollout, integrating with Dynamics 365 Finance & Operations (on-premises), and defining the cloud-migration and API strategy that connects these systems.

Application Platform Management

This role involves direct management and oversight of key operational platforms:

• Own the Bonus Bites customer ordering platform post-handover, including stabilization, release management, and the production roadmap across backend, mobile, payments, and loyalty.
• Manage core integrations for the ordering platform, including payment flows (PayTabs), loyalty (Dsquares), and menu/catalog sync, ensuring end-to-end transaction integrity.
• Define and enforce Service Level Agreements (SLAs) for the ordering platform, including after-hours P1 coverage aligned to operational hours, and coordinate vendor support and escalations.
• Lead the end-to-end rollout of the new POS system across all branches, covering configuration, menu and pricing setup, store onboarding, training, and hyper care.
• Govern the POS vendor relationship, addressing commercial and technical aspects such as rate locks, SLA service credits, and Master Service Agreement (MSA) obligations.
• Standardize POS operations across different brands while accommodating brand-specific requirements.

Integration and Cloud Strategy

The Application Manager will drive critical integration initiatives and contribute to the company's cloud strategy:

• Own functional and data integration between POS, ordering, and Dynamics 365 F&O (on-premises) for sales posting, inventory, item/UOM mastering, and financial reconciliation.
• Safeguard data integrity at integration boundaries (*, UOM conversions, costing, inventory closing) and enforce change-control and logging governance.
• Partner with finance, costing, and accounting stakeholders to ensure operational data flows correctly into the ERP system.
• Help define and execute the migration path for application workloads toward cloud and hybrid architectures.
• Establish and govern the API/integration layer connecting POS, ordering, loyalty, payments, and ERP, including standards for security, versioning, monitoring, and documentation.
• Reduce single points of failure and vendor-domain dependencies through proper environment, credential, and asset ownership.

Business Liaison and Governance

This role requires strong communication and governance capabilities to ensure operational alignment and effective delivery:

• Act as the primary bridge between business operations (operations, finance, marketing) and IT, gathering requirements, prioritizing the backlog, and managing expectations.
• Manage external vendors and implementation partners regarding scope, SLAs, deliverables, escalations, and contractual obligations.
• Translate business problems into technical requirements and technical constraints into clear business language.
• Maintain a prioritized application risk register, comprehensive documentation, and architecture/integration maps.
• Run delivery using the internal ITSM platform (GLPI), enforcing change management, incident handling, and release discipline.
• Contribute to IPO-readiness from an application-controls and documentation standpoint.

Required Experience

Candidates for this position should possess 5-10 years of relevant experience in application management, particularly within multi-brand F&B or retail environments. Demonstrated experience with large-scale application rollouts, system integrations (especially with ERPs like Dynamics 365 F&O), and vendor management is essential.

Work Environment

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. The role operates within a dynamic and fast-paced F&B environment, requiring a proactive approach to managing critical business applications.