About Reckitt

Reckitt is a global company recognized for its hygiene, health, and nutrition brands. The company's mission is to protect, heal, and nurture, striving for a cleaner, healthier world. Reckitt operates with a global team dedicated to ensuring access to high-quality hygiene, wellness, and nourishment.

The Role: Customer Service & Logistics Manager

Reckitt is seeking a Customer Service & Logistics Manager to lead the Consumer Service team. This role involves nurturing customer relationships and facilitating efficient service experiences. The manager will champion a culture of continuous improvement and contribute to the company's success by ensuring every customer interaction reflects Reckitt's commitment to service excellence. This is a full-time position based in Jeddah, Makkah, Saudi Arabia.

Key Responsibilities

• Develop and maintain supply plans based on demand forecasts.
• Support Sales & Operations Planning (S&OP) by providing supply outlook, identifying risks, and detailing capacity constraints.
• Monitor inventory availability to prevent stock shortages and excess inventory through coordination with Manufacturing and Logistics.
• Maintain target inventory levels and track inventory health, including aging, slow-moving, and obsolete stock.
• Manage inbound and outbound transportation operations in collaboration with the central team and Third-Party Logistics (3PL) providers.
• Oversee the performance of 3PL providers and warehouse operations.
• Monitor transportation and warehousing costs and identify opportunities for efficiency improvements.

Qualifications and Experience

• 5-10 years of comprehensive experience in supply chain management within a consumer goods environment, with a strong focus on customer service.
• Proficiency with systems such as SAP.
• Knowledge of modern supply chain technologies and practices.
• A proven track record in building collaborative relationships both internally and with external partners.

Required Skills and Attributes

• Demonstrated ability to creatively address challenges while maintaining consumer satisfaction as a core business priority.
• Exceptional communication skills, with the ability to interpret and effectively relay complex supply chain information.
• Commitment to personal development and coaching, with an invested interest in the growth of team members.

Work Environment

This full-time role is based in Jeddah, Makkah, Saudi Arabia, within a dynamic environment focused on operational excellence and customer satisfaction.