Main Responsibilities:Provide expert-level technical support for Automation and OSI PI software, including troubleshooting, problem analysis, and resolution. Assist customers in optimizing the performance and functionality of OSI PI solutions within their automation environments. Lead and mentor junior support engineers, providing guidance on complex technical issues and best practices. Collaborate with cross-functional teams to escalate and resolve critical issues, ensuring timely resolution. Develop and deliver technical training to customers and internal teams on OSI PI software and automation systems. Create and maintain technical documentation, including knowledge base articles, technical guides, and troubleshooting procedures. Monitor and manage support cases to ensure SLAs are met and customer satisfaction is achieved. Participate in the testing and validation of software updates, patches, and configurations. Provide feedback to product development teams on recurring issues and feature Requests
Qualifications:B. S. Computer Engineering, or any related field.4+ years of experience as a Technical Engineer or equivalent. Proficiency in OSI PI, AVEVA System platform, InTouch, Historian, and database applications. Knowledge of programming languages like SQL, and scripting is beneficial. Must have worked in a large-scale System Platform implementation. Excellent communication, collaboration, and problem-solving skills Ability to manage multiple projects and clients effectively.
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