The Corporate Credit Controller Unit Head is responsible for overseeing corporate credit control operations, ensuring compliance with company policies, effective risk management, and timely handling of credit-related activities. The role involves leading the credit control team, monitoring daily operations, and coordinating with internal departments to maintain strong credit control practices while supporting customer satisfaction.
Responsibilities Ensure that departmental credit control policies and procedures are properly applied and adhered to by the team. Manage and lead the credit control team by providing continuous guidance, support, and performance monitoring. Provide regular reports and updates on credit control activities, highlighting risks, issues, and recommendations for improvement. Support customer relationship management by coordinating closely with Sales and Customer Service to balance credit enforcement with customer satisfaction. Follow up on all complaints related to credit control processes and ensure corrective actions are implemented effectively. Oversee the safekeeping, recording, depositing, and withdrawal of corporate client documents and files to ensure proper security and compliance. Supervise the valuation of guarantees and ensure conformity with original documents, providing recommendations to ensure adequate credit coverage. Oversee asset delivery processes to ensure compliance with approved terms and conditions, customer satisfaction, and company objectives. Ensure proper safeguarding mechanisms are applied for all corporate client files. Ensure corporate client licensing processes are completed in compliance with company policies and approved credit terms. Oversee the safeguarding of customers’ bills and ensure proper handling procedures are followed. Ensure secure handling and safekeeping of customers’ additional keys. Oversee insurance processes to ensure full compliance with policy terms, conditions, and company requirements. Qualifications and Professional Certifications Bachelor’s degree in business administration or a related field. Job Experience Minimum of 5 years of experience in credit control or related functions. At least 2 years in a supervisory or team leadership role. Proven experience in monitoring, controlling, and reporting on credit control activities.