This role will be responsible for performing support, maintenance, installations, site surveys, documentations, updates/upgrades, troubleshooting, etc. for SEDCO’s products at customers’ locations
Responsibilities• Handle and respond to customer calls and queries.• Helping customers solve technical issues.• Make onsite Support for SEDCO’s Products HW/SW.• Make remote Support for SEDCO’s Products HW/SW.• Install & Configure for SEDCO’s Products HW/SW.• Conduct Site Surveys.• Conduct SEDCO’s Products Updates/Upgrades.• Complete Documentation for SEDCO’s Products as required.• Maintain Excellent Customers’ relationship.• Conduct Presentations/Demos on SEDCO’s Products as required.• Do internal Service Department Tasks.• Conduct Training to Partners. Qualifications• Minimum Bachelor's degree in Computer Engineering, Computer Science or related. Knowledge:• Ability to relocate according to work needs.• Excellent command of English & Arabic Spoken and Written. • Documentation tools (MS word, MS Visio, MS project, …) • Excellent customer service & communication skills. • Knowledge in networking (Wiring, Switches, IP Addresses, Ports, …) • Knowledge in Windows Operating System - Win 11, Win Server2012-2019 (Administration, Services, IIS, Troubleshooting, …) • Knowledge in databases/reporting administration, preferable MS SQL2012-2019 (Connectivity, Backup & Restore, maintenance ...)• Good knowledge in IT projects cycle. • Knowledge in MS Power BI is a plus. • Knowledge in Web Services APIs. • Knowledge in . NET Development is a plus. • Excellent attention to detail. • Strong problem-solving abilities • Knowledge in XSLT. • Knowledge in Regular Expression. • HTML/CSS is a plus.