Hyatt House The House Host creates the Hyatt House experience for our guests by offering guests a larger than home experience with welcoming, helpful and exceptional service, while maintaining a clean, comfortable and inviting environment. Our larger than home environment is the philosophy of Service Essentials:
Greet every guest with a smile Use guest’s name at every opportunity Provide quick and efficient service Offer assistance and provide options Thank the guest and invite them back
Customer Service Delivers the brand promise and provide exceptional guest service at all times. Provides excellent service to internal customers as appropriate. Be familiar with the hotel’s products and services and policies. Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. Maintains positive guest and colleague interactions with good working relationships. Personally and frequently verifies that guests are receiving the best possible service during check-in and check-out. Ensures that guest history records are accurately maintained and all repeat guests are pre-registered.
Financial Ensures that all hotel, company and local rules, policies and regulations relating to financial record-keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information.


Operational Answer hotel telephones courteously and efficiently following Hyatt House standards. Meets and greets all guests and assists with registrations. Ensures the strict control of room keys. Assist guest with check in and check out processes (verifying registration, address and credit information, balancing bank, posting charges). Go above and beyond to provide assistance, i.e. assist with luggage, directions, wake up calls, future reservations, market etc. Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate. Provide information to guest and visitor inquiries; coordinates all guest requests for special arrangement of services, courteously and efficiently informs guests of hotel services, features and room amenities. Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented. Prepares welcome cards and keys for arrival FIT guests. Ensures accurate knowledge of hotels and the tourism in the city / country. Reports “Lost and Found” items. Works closely with other hosts in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. Supports and embraces the spirit of “We work through Teams”. Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests. Other Duties Act with integrity, honesty and knowledge that promote the culture, values and philosophy of Hyatt House. Displays dignity and respect of others at all times. Attends and contributes to all training sessions and meetings as required. Adheres to the hotel's rules and regulations and in particular, the policies and procedures relating to computer resources, fire, hygiene, health and safety. Responds to changes in the Gallery function as dictated by the hotel and company and Carries out any other reasonable duties and responsibilities as assigned. To be flexible in your job function and perform any other reasonable duties and responsibilities which may be assigned to you, including redeployment to other departments/areas if required, in order to meet business demands and guest service needs.