Job Summary
Key Accountabilities:
- Specific for Multimedia: Inform Department Manager of unavailable and nonperforming products.
- Provide exceptional customer service by performing up-selling, cross-selling, suggesting alternatives and following up on customers requests.
- Specific for Multimedia: Up-sell and cross-sell products and services in order to reach hourly and daily sales targets.
- Ensure smooth and efficient receiving process of items/shipments, as well as accurate stock keeping preventing security risks and thefts by performing physical and electronic inventory as required, reporting broken alarms, incidents, suspicious activities.
- Arrange and replenish on a continuous basis the shop shelves and ensure that the shop floor and shelves are kept clean and tidy at all times in alignment with the brands image and coordination standards.
- Handle cash register and transactions with the customers in an effective and accurate manner as required.
- Specific for Fashion: Take accurate measurements for any needed alteration, assign price according to set price list (when applicable) and coordinate needed alterations.
- Greet customers, offer assistance and serve them in order to ensure their needs are answered in a timely manner and in compliance with quality and customer service standards.
- Specific for Multimedia: Merchandize products under the appropriate sections according to sales trends, date of release, and as per the Department Manager recommendations.
Requirements
Qualifications, Experience, Knowledge:
- Fluency in English
- Proficiency in MS office
- High School Degree
Competencies
- Self - Development
- Planning and Organizing
- Communication Skills
- Customer Focus
- Initiative Teamwork
- Cultural Awareness.