Join the industry leader to design the next generation of breakthroughs
Technical Service Manager
Honeywell UOP are looking for Technical Service Manager to be based in our office in Doha, Qatar
PMT
We provide performance chemicals and materials, process technologies, and automation controls. By supporting the global transition towards renewable energy and low-carbon economy, we’re accelerating a more sustainable future to help change the world. As pioneers of automation control, we understand complex industrial facilities, and how to create high-quality and high-performance chemicals and materials.
Safety, sustainability, and digitalization powering the future of chemicals, materials, and energy.
Key Requirements
- Manage the UOP Service relationship with customers in the region
- Build strong relationships with each customer’s personnel across several levels of the organization
- Become knowledgeable of each customers’ refinery/plant configuration, processing goals and strategies
- Determine how UOP products and services might be applied to meet customers' goals (processing or competency of their workforce)
- Collaborate and support Sales business to meet service financial targets.
- Oversee all customer service interactions with UOP and ensure necessary agreements are in place.
- Visit customers’ sites regularly for in-depth discussions and consultation on current operations, process performance, and any other issues relating to UOP technology transfer. Proactively engage customers to obtain and/or review operating data to enable value added technical support
- Manage the troubleshooting efforts for the assigned customer base with the help of UOP’s Technical Service and other relevant departments’ personnel as necessary to ensure that timely, accurate and effective support is provided to maintain overall customer satisfaction
- Support new unit start-up and catalyst/adsorbent reload activities, determine and coordinate work scope and schedule for UOP site-support
- Work closely with UOP Sales counterparts to share customer intelligence and develop specific strategies to target, win and retain future business, as well as prospecting for new business opportunities
- Promote the development of the UOP in-country service presence by support of activities such as, but not limited to, mentoring of new locally hired CDP engineers, and development of UOP training products and facilities in country
- Work with customers and legal to draft and finalize the applicable service agreements
- Assist in collection of receivables
- Prepare meeting and activity reports and maintain customer account plans and SFDC Accounts.
- Assist in preparation of, and participate in, UOP Regional Technical Symposia, Sales and Technology Exchange Meetings
Key Skills And Qualifications
- Bachelor’s Degree in chemical engineering
- 15+ years’ experience in Refining and/or Petrochemicals and/or Gas Industries Experience within a technical role, with some exposure to direct sales. Candidates with strong exposure to Hydro processing and Reforming technologies would be preferred.
- Ability to manage and influence others with a demonstrated capability to collaborate with people and organizations while driving results.
- Able to collaborate with cross business-units to prioritize actions and resources.
- Provide timely and concise information to others and using clear and thoughtful oral and written communications to influence, negotiate and collaborate effectively.
Our offer
- A culture that fosters inclusion, diversity, and innovation in an international work environment
- Market specific training and ongoing personal development.
- Experienced leaders to support your professional development.
Equal opportunity statement
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Join us now and be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future!
#TheFutureIsWhatWeMakeIt
Additional Information
- JOB ID: req422318
- Category: Engineering
- Location: Al Whada Street 391,Amwal Tower,5th fl.,Al Wassar Area 61, P.O. Box: 63757,Doha,AD DAWHAH,Qatar
- Exempt
Engineering (GLOBAL)