• Operations

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• Determines needed maintenance and diagnose cause of malfunction, test drive or refer to test technician as necessary, and or other checklists.
• Schedule, route, and prioritize job sequence, as inputs, for further processing and maintenance by the concerned team members.
• Record, monitor, and maintain customer and vehicle data to ensure proper manipulation and follow up for job orders on further stages.
• Collaborate, consult and recommend about any complaints or any queries upon checking or reviewing the service history.
• State, record, and issue clear repair instructions that cover all issues discussed and agreed with the customer to ensure right billing.
• Establishes “time promised” check with person responsible for work distribution, if necessary.
• Repaired vehicles are parked in an area that is convenient for customer pick-up, for taking the customer to the vehicle, or for bringing the vehicle to the customer.

• Customer Services:

• ­Ensure that Service appointment is made timely and conveniently.
• ­Contacts with customers and remind them of recommended maintenance needs and other available services.
• Update customer database if owner’s name changed.

• Sales:

• Promote the sale of parts and accessories by advising, consulting and persuading the customers in presenting attracting points on such parts.

• QUALIFICATIONS, EXPERIENCE: 

- Minimum Qualification:

­- Diploma Degree in Automobile, Mechanics or other specifications

- Minimum Experience:

­- 4 years Experiences in Automotive .