Customer Service and Complaints Specialist - Commercial Vehicle Company

Key Responsibilities:

• Provide exceptional customer service and support through phone, email, or in-person interactions.
• Handle customer inquiries, complaints, and feedback related to commercial vehicles and services.
• Resolve customer complaints in a professional, efficient, and timely manner.
• Collaborate with other departments (sales, technical, etc.) to ensure customer satisfaction.
• Follow up with customers to ensure issues are fully resolved and maintain high levels of customer retention.
• Keep accurate records of customer interactions, complaints, and resolutions.
• Provide information about vehicle maintenance, warranties, and after-sales services.
• Assist in the continuous improvement of customer service processes.

Qualifications & Requirements:

• High school diploma or equivalent (Bachelor's degree preferred).
• Proven experience in customer service and complaint handling, ideally within the automotive or commercial vehicle industry.
• Strong problem-solving skills and ability to handle difficult situations professionally.
• Excellent communication and interpersonal skills.
• Ability to work well under pressure and meet performance targets.
• Strong attention to detail and organizational skills.
• Knowledge of commercial vehicle products and services is a plus.

Benefits:

• Competitive salary and performance-based incentives.
• Dynamic and collaborative work environment with opportunities for professional growth.
• Training on the latest products and services.
• Health insurance and other employee benefits.