Purpose of Job

Jobholders at this level are experienced professionals capable of conducting work with general directions. They are primarily concerned with developing solutions to challenges which require some analysis to understand and resolve, and addressing issues escalated from junior levels.

They undertake complex operational activities including the assessment of business users’ and functional requirements related to new solutions and change requests. Develop the Business Requirements Document (BRD) describing all requirements, specifications, and business processes. Provide reports on business analysis activities. Assist in the analysis of business processes and reengineering alternatives for improvements. Develop the documentation and training materials to end users with relevant functions.

Job Resposiblites

• Communicate and collaborate with departments and end users, build mutual relationships, and facilitate the cooperation and the flow of information
• Interact with business users on regular basis, capture and analyze requirements for new business solutions or enhancements received across the business to assess priorities, and coordinate demand planning activities
• Consolidate all interpreted analysis and results, provide input to IT Planning and Support and IT Enterprise Architecture, and accordingly highlight requirements that are deemed strategic and major in nature
• Gather Business Requirements Documents (BRDs), conduct deep review and analysis, align with functional needs to ensure proper understanding and documentation, and circulate the BRDs for reviews by end users and key stakeholders in order to facilitate approval and sign-off
• Receive and analyse IT systems change requests, provide recommendations for Senior team on the implementation of accepted requests and translate business requirements into technical specifications; or formulate appropriate responses on rejected requests
• Assess IT projects (e.g. Business Value, Risk) in collaboration with IT Planning and Management, recommend initiatives to optimize and rationalize the IT spending and the utilization of IT resources, and accordingly develop the definition and prioritization of the projects’ portfolio
• Interviewing business users to understand the As-Is detailed workflows of ZATCA activities, understand their business needs, interpret and analyze all data, and accordingly suggest improvements or process modifications
• Collect business requirements of ZATCA new services and change requests, assess the requests, and provide needed inputs to relevant functions to develop the new / updated business processes
• Observe the introduction of new technologies and solutions at ZATCA, evaluate the performance business processes to ensure alignment with IT systems and business requirements, and recommend needed adjustments and improvements to the developed business processes
• Support in the documentation of new services, solutions, and technologies, contribute in the preparation of user manuals and training material and contribute in conducting training to ZATCA’s employees to improve their knowledge
• Follow all relevant policies, processes and standard operating procedures so that work is carried out in a controlled and consistent manner
• Help in solving escalated problems and provide needed support for junior team to ensure work is carried out in an efficient manner
• Escalate complex problems to the relevant person to ensure cases are closed
• Perform other duties as requested
• Train junior staff on the different job activities to ensure transfer of know-how
• Provide clear direction, prioritize tasks, assign and delegate responsibility, and monitor the workflow of subordinates/ junior staff
• Support junior staff or direct reports in order to execute their duties according to set policies and processes
  
  
  

Job Details

Communication and Contacs

Eductaion

Bachelor’s degree in Computer Science, Information Technology, or equivalent is required

Experience

A minimum of 4 years of relevant experience

Competencies

Business Solutions Testing and Quality Control - Proficient

Communication - Developing

Solutions Requirements Planning and Articulation - Advanced

Professionalism - Proficient

Project Management - Proficient

IT Compliance - Proficient

IT Change Management - Proficient

Results Oriented - Proficient

Customer Focus - Proficient

Change Enabler - Developing