Company Overview: We specialize in providing advanced telecom and technology solutions tailored to our clients' needs. Our offerings include low-current systems, comprehensive telecom services, and innovative smart parking solutions. We are seeking a strategic and results-driven Telecom Solutions Head to lead our efforts in delivering exceptional telecom services and driving business growth.
Position Overview: The Telecom Solutions Head will be responsible for developing and implementing telecom solutions that align with client requirements and industry standards. This role requires a strong leader with a proven track record in operations and project management, who can drive performance and foster client relationships.
Key Responsibilities:
Solution Development:
- Develop and implement telecom solutions that meet client specifications and adhere to industry standards.
Operations Management:
- Plan and manage all telecom operations, including budgeting and resource allocation, to ensure efficient service delivery.
Business Growth:
- Collaborate with sales teams to identify and acquire new telecom clients, driving business growth through strategic initiatives.
Service Oversight:
- Oversee the installation, maintenance, and support of telecom services, ensuring high-quality service delivery.
Client Relationship Management:
- Maintain strong client relationships to enhance customer loyalty and satisfaction, addressing any concerns promptly and effectively.
Continuous Improvement:
- Implement continuous improvement initiatives to optimize telecom service delivery and enhance operational efficiency.
Performance Monitoring:
- Monitor key performance indicators (KPIs) to assess telecom service performance, identifying areas for improvement and implementing corrective actions.
Compliance Management:
- Ensure compliance with telecom regulations and company policies, mitigating risks associated with service delivery.
Reporting:
- Provide regular performance reports to senior management, highlighting successes and areas for development.
Team Leadership:
- Lead and mentor the telecom solutions team, fostering a culture of innovation, collaboration, and excellence.
Skills
Experience:
- Minimum of 5 years in operations management, project management, or a related role with significant leadership responsibilities.
Education:
- Bachelor’s degree in Business Management, Project Management, Engineering, or a related field.
Skills:
- Strong leadership and team management skills.
- Excellent analytical and problem-solving abilities.
- Effective communication and interpersonal skills.
- Proven ability to drive business growth and client satisfaction.