Call Center Team Leader

ََََ - السعودية
ََََ
  • As a point of escalation, you will handle complex customer inquiries, complaints, and issues, ensuring they are resolved efficiently and to the satisfaction of customers.
  • Collaborate with other departments to develop and implement strategies that enhance customer experience and optimize call center processes.
  • Organize regular team meetings and training workshops to address skill development needs and ensure compliance with updated policies and procedures.
  • Review call center metrics and data, providing valuable insights to improve agent efficiency and team effectiveness.
  • Manage and support a team of call center representatives, ensuring they achieve their performance metrics and deliver exceptional customer experiences.
  • Nurture a positive and enthusiastic team spirit, fostering a sense of belonging and camaraderie among call center agents.
  • Take charge of difficult customer situations, utilizing conflict resolution skills to ensure customer satisfaction and retention.

Skills

  • Proven ability to analyze call center metrics and trends to identify areas for improvement and implement strategies that enhance efficiency and customer satisfaction.
  • Well-versed in conducting performance evaluations and providing constructive feedback to support the growth of call center agents.
  • Demonstrated ability to effectively manage time and multitask, facilitating smooth call center operations and meeting set performance goals.
  • Skilled in resolving complex customer issues, employing problem-solving abilities to turn challenges into positive interactions.
  • Proficient at providing constructive feedback and conducting performance evaluations to enhance the capabilities of call center team members.
  • Demonstrated ability to conduct performance evaluations, offering valuable insights to boost the skills and performance of call center agents.
  • Exceptional problem-solving aptitude, ensuring positive outcomes in handling escalated customer situations.
تاريخ النشر: 15 ربيع الأول 1446 - اليوم
الناشر: Bayt
تاريخ النشر: 15 ربيع الأول 1446 - اليوم
الناشر: Bayt