Customer Service Shift Leader

Keeta - السعودية - الرياض

Responsibilities:

1. Monitor the customer service agent during rotating shifts at call center;

2. Provide business guidance and standard process to the agents;

3. Act as the point of contact and quickly respond to service needs in the shift hour when the urgent case happen;

4. Quickly identify operational or process issues with agent and provide improvement solutions.


Requirements:

1. More than 3 years of customer service experience in the relevent industry.

2. Excellent problem analysis and problem-solving skills, with crisis response, handling, and problem-solving abilities.

3. Good teamwork spirit, excellent team building and management skills.

4. Strong work foresight, excellent service insight, and professional dedication.

تاريخ النشر: 08 ربيع الأول 1446 - اليوم
الناشر: LinkedIn
تاريخ النشر: 08 ربيع الأول 1446 - اليوم
الناشر: LinkedIn