ABHA Courier

Dhl - السعودية - Western Province
Dhl

Accountabilities

Role Documentation

Country SA

Business Unit Express

Role Title Courier

Department Services

Reports to Services Supervisor

Role Purpose

Scope

Collection and Delivery

Pickup and delivery deliver shipments safely and within the standard time frame. Before courier/collection, all shipments must check physically to ensure the required paperwork is available and shipments are in condition to travel in transit / deliver to the customer


Reporting / Documentation

Prepare a Debrief report at the end of each working day. Complete all required paperwork for all collected shipments.

Quality of Service

Maintain and adhere to all company standards regarding personal appearance, vehicle cleanliness and paperwork prepared for customer shipments. Professional behavioru2019s and attitude attending customers.

Security

Ensure security of shipments, collected cash and company vehicle. Ensure to use of padlocks on vehicles at all times to secure customer shipments and company assets.

Sales and Customer Service

Deliver on time monthly invoices. Act as a messenger between customers and credit controllers in relaying customers' queries regarding billing and selling insurance on outbound shipments

Sporh & SPR

Ensure the target for SPORH / SPR is maintained by individual couriers, along with other PUD KPIs.

Budgeted turnover year

Size of Budget (year)

Nb of FTEs

Nb of Direct / Dotted Line reports

Nb of countries

Other relevant dimension

1. Collect and deliver a variety of customer shipments within a given territory and time frame. Provide customers assistance and accurate information on their shipments and carry goods from them with appropriate and complete paperwork.

Competencies

  1. MAJOR CHALLENGES

Dealing with aggressive situations, traffic problems, collecting and securing cash collections.

  1. DEGREE OF SUPERVISION

Courier Leader and Supervisors.

  1. PERSON SPECIFICATION

3.1 Education

High Secondary Education.

3.2 Experience

2 years of service-based experience with a valid driving license.

3.3 Technical Knowledge/Skills

Good command of English

Basic knowledge of vehicles and their associated operating techniques.

Computer literacy is preferable.

Planning Organizing

Establishing a course of action for self to accomplish goals. Establishing priorities on deliveries and pickups.

Communication

Ability to communicate effectively with customers and colleagues in the company. Convey clear and precise information to customers.

Teamwork

Work effectively with the team. Support and help others in performing their jobs efficiently. Be a guide for new staff.

Accountabilities

Role Documentation

Country SA

Business Unit Express

Role Title Courier

Department Services

Reports to Services Supervisor

Role Purpose

Scope

Collection and Delivery

Pickup and delivery deliver shipments safely and within the standard time frame. Before courier/collection, all shipments must checked physically to ensure the required paperwork is available and shipments are in condition to travel in transit / deliver to the customer


Reporting / Documentation

Prepare a Debrief report at the end of each working day. Complete all required paperwork for all collected shipments.

تاريخ النشر: 06 ربيع الأول 1446 - اليوم
الناشر: DHL jobs
تاريخ النشر: 06 ربيع الأول 1446 - اليوم
الناشر: DHL jobs