About noon

noon.com is a technology leader with a simple mission: to be the best place to buy and sell things. In doing this we hope to accelerate the digital economy of the Middle East, empowering talent and businesses to meet the full range of consumers' online needs.

noon operates without boundaries; we are aggressively and voraciously ambitious. Starting in 2017 with noon.com, the region’s homegrown e-commerce platform and leading online shopping destination, noon is now a digital ecosystem of products and services - noon, noon in minutes, noon Food, NowNow, SIVVI, noon one.

At noon we have the courage to pursue what seems impossible, we work hard to get things done, we go to great lengths to ensure that the experience of everyone from our customers to our sellers or noon Bandidos is stellar but above all, we are grateful for the opportunities we have. If you feel the above values resonate with you – you will enjoy this incredible journey with us!

What are we looking for?

We are seeking a dynamic and proactive candidate with deep knowledge of the Saudi market for the role of Seller Relationship Manager in Saudi Arabia. The primary responsibility of this role is to build and maintain strong relationships with our sellers, ensuring their satisfaction and success on our platform. The ideal candidate will be responsible for conducting seller visits, identifying their pain points, and collaborating with internal teams to address and resolve these issues

What will the role look like?

You will:

• Conduct regular visits to sellers to understand their challenges, needs, and expectations.
• Gather insights from sellers and communicate their concerns to relevant internal teams.
• Work closely with internal teams (e.g., operations, product, customer service) to develop and implement solutions to sellers' issues.
• Monitor the performance and satisfaction levels of sellers and proactively address any concerns.
• Provide training and support to sellers on how to maximize their success on our platform.
• Maintain accurate records of seller interactions and progress made on resolving their issues.
• Analyze seller data to identify trends and areas for improvement.
• Prepare reports and presentations for management, highlighting key insights and progress.

Attributes to succeed in the role

Skills experiences and behaviors required

• Bachelor's degree in Business, Marketing, or a related field.
• Proven experience in a relationship management role, preferably within the e-commerce industry.
• Strong communication and interpersonal skills.
• Proficiency in Microsoft Excel and PowerPoint.
• Ability to analyze data and present insights effectively.
• Problem-solving mindset with a proactive approach to addressing issues.
• Ability to work independently and as part of a team.
• Willingness to travel within Saudi Arabia for seller visits.

Who will excel?

We’re looking for candidates who thrive in a fast-paced, dynamic start-up environment. We’re searching for problem solvers, people who operate with a bias for action and have a deep understanding of the importance of resourcefulness over-reliance.

Candor is our only default. Demanding unequivocal high standards should be non-negotiable because quality matters. We want people who are radically candid, cohorts who commit to settling for nothing but the best - in hiring, in accepting work from colleagues, and in your own work.

Ours is not an easy mission, but it is a meaningful one. Every hire must actively raise the bar of talent in the company to help us reach our vision.

Is this you?