We are seeking a skilled individual to join our team as a Digital Marketing and Customer Service Specialist. In this role, you will be responsible for executing digital marketing strategies and providing exceptional customer service. The ideal candidate should have a strong background in digital marketing and a passion for delivering outstanding customer experiences.

Responsibilities:

- Develop and execute digital marketing campaigns to drive traffic, engagement, and bookings through various channels such as social media, email.

- Conduct keyword research, optimize website content, and implement SEO best practices to enhance search engine rankings and organic traffic.

- Manage social media platforms and engage with the audience

- Monitor and analyze website traffic and performance

- Provide excellent customer service through various channels

- Assist with customer inquiries and resolve issues in a timely manner

- Prepare weekly/ monthly reports to Marketing Manager

- Collaborate with sales and operation team (requires presence in branches some days of the week) to streamline order processing procedures and improve customer satisfaction.

Requirements:

- Proven experience in digital marketing and customer service

- Strong knowledge of digital marketing tools like Google Analytics, SEO tools, social media management platforms, and email marketing software.

- Excellent communication and interpersonal skills

- Ability to work independently and in a team

- Knowledge of HTML/CSS and experience with Adobe Photoshop, CorelDraw and design tools are advantageous.

- Proficiency in English and Arabic

Skills

• Skilled professional with a decent understanding of solving customer problems to offer appropriate solutions.
• Conversant with the utility of CRM software and other digital solutions that enhance the company's services.
• Adept in addressing client questions through effective telephonic conversation.
• Excellent communication and presentation skills.
• Excellent email writing and etiquette skills 
• Creative thinking with a focus on innovation and continuous improvement.
• A skilled individual, capable of completing assigned tasks and responsibilities in the defined schedule.
• Fluent in operating the latest computer software and online tools.