Customer Service Officer

ََََ - السعودية - Riyadh Saudi Arabia
ََََ
  • Gauge client requirements to offer the perfect solution through fruitful interaction.
  • Offer appropriate details about the company using relevant tools and software to inform the customers about ongoing projects or other information.
  • Ensure resolving doubts and queries of customers by providing accurate and suitable information within set deadlines.
  • Keep records of customer interactions, process customer accounts and file documents.
  • Interact with the senior management to understand updated organizational policies and new products.
  • Troubleshoot and resolve product issues and concerns.

Skills

  • Previous association with a company in the role of a customer service executive or representative.
  • Knowledge of online tools and platforms that enhance customer experience by leveraging appropriate features.
  • Strong phone handling skills and active listening.
  • Fluent communicator with an ability to present ideas and concepts through hi-tech and conventional channels.
  • Good time management and organizational skills that contribute to a rise in overall productivity.
  • Excellent computer skills.
تاريخ النشر: 28 صفر 1446 - ٢ سبتمبر ٢٠٢٤
الناشر: Bayt
تاريخ النشر: 28 صفر 1446 - ٢ سبتمبر ٢٠٢٤
الناشر: Bayt