Overview

Position

Facility Manager - Handover

Job Code

TBC

Reports to

Senior Facility Manager

Direct Reports

Division/Section

Development

Department

Asset Management

Sector

OXAGON

Job Family

Role Purpose

The purpose of this role is to assist the FM team in overseeing the seamless transition of assets and facilities from construction phase to operational readiness and, finally, full facility operations. This will include management of commissioning and the resolution of DLP issues.

The Handover Manager will have specific primary responsibilities for the administration, operation, management, and coordination of all aspects of the commissioning and handover process, ensuring that all assets are delivered on time, within budget, and in compliance with NEOM governance, safety, and quality standards.

This role is a key governance interface between the Development, Projects and Asset owner and the post will demand clarity of thought, project management skills, tenacity and resilience to ensure assets are handed over in a form that is fit for operational asset management.

Key Accountabilities & Activities

Key Responsibilities

• Project Coordination - Collaborate with construction teams, facility managers, and stakeholders to establish agreed handover timelines and requirements
• Safety Documentation - Delivering all health and safety file documentation in a timely manner to enable the safe handover of facilities. This will include all manufacturers’ Operations and Maintenance manuals, drawings, manufacturers’ operating instructions and all necessary training materials for operators
• Documentation Management - Oversee the collation, organization, and review of all necessary documentation for facility handover, including permits, manuals, warranties, and compliance certificates.
• Quality Assurance - Ensure that all facilities meet regulatory, safety, and quality standards before handover.
• Inspections and Testing - Plan and execute inspections, audits, and testing protocols to verify readiness for operational use.
• Managing the sign-off processes, coordinating meetings with stakeholders, organizing building control inspections, facilitating familiarization training for technicians.
• Communication and Reporting - Maintain clear and effective communication channels with various stakeholders, providing regular updates on handover progress and addressing any issues or concerns.
• Training and Transition Support - Coordinate training sessions for operational staff and provide support during the transition phase to ensure a smooth handover process.
• Continuous Improvement - Identify opportunities for process enhancement and implement best practices to streamline future handover procedures.
  
  

Processes and Procedures

Understands the following business procedures, plans and workflows to assist development of a robust Handover process, including but not limited to:

• Testing and Commissioning
• Defects Liability Management
• Asset Management Processes
• Facility Management Processes
• Property Management Processes
• Health, Safety and Environmental Management Processes
• Quality Management Systems
• Safe System of Work Processes (MSRAs)
  
  

Systems

At design and pre-construction stages providing early input into the design of suitable processes, workflows and procedures related to but not limited to:

• Document Management
• Operational Takeover
• Asset Management System
• Health and Safety Planning
• Sustainability
• BIM Interface system
• Stores Inventory Management System
• Building Management System
• Energy Management System (EMS)
• Security Management System
• Emergency Management System
  
  

Background, Skills & Qualifications

Knowledge, Skills and Experience

• Minimum of 5 years Middle East experience
• Minimum of 7 years FM experience
• Previous FM contract management experience
• Attention to detail and a thorough understanding of regulatory and compliance standards in facility management, including testing and commissioning, asset acceptance
• Excellent interpersonal skills, to include a good written and oral command of English to liaise with diverse stakeholders
• Highly organized and structured in their approach to work
• Personally resilient and confident to ensure that procedures are followed
  
  

The individual can come from a Development, Construction, Commissioning or Project/Facilities Management background or similar

Qualifications

Bachelor’s Degree in appropriate discipline (Engineering/Building Services/Facility Management) with a minimum of 7 years of relevant experience.

COMMUNICATION - MAIN STAKEHOLDERS

Internal

External

Development / Projects

City Management

Divisions-Residential, retail, Offices, Hotels, Leisure, and Entertainment

NEOM Sectors

Vendors

Joint Ventures

Visitors

Non-Profit Organization

Smart and Sustainable Institutions