About Us

At Crowne Plaza Hotels and Resorts, we embrace the new world of business and understand that Modern business travelers want a hotel (and a hotel team) that understands and supports them, helping at every turn.

Your day to day

As Staff Relations Officer, you will join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do!

Duties and Responsibilities

Staff Facilities Management:

• Oversee the management and maintenance of staff facilities, including the staff cafeteria and other common areas.
• Develop and implement facility improvement plans based on employee feedback.
• Ensure compliance with health, safety, and sanitation regulations.
• Coordinate with external vendors for facility maintenance and repairs.
• Conduct periodic inspection visits to the facilities to ensure compliance.

Support for Learning and Quality (L&Q):

• Collaborate with L&Q to identify training needs and develop training programs aligned with organizational goals.
• Assist in the creation and delivery of training materials and presentations.
• Coordinate training schedules and logistics.

Support for Operations:

• Provide administrative support to the HR department, including data entry, report generation, and filing.
• Assist with employee onboarding and offboarding processes.
• Manage employee records and maintain confidentiality.
• Coordinate employee engagement activities and events.
• Provide support for HR projects and initiatives.

Employee Relations:

• Act as a liaison between employees and management to address concerns and resolve issues.
• Conduct employee relations investigations and provide recommendations.
• Provide counseling and support to employees on various HR matters.
• Manage employee disciplinary actions in accordance with company policies.
• Foster a positive and inclusive work environment.

Employee Well-being:

• Implement employee wellness programs and initiatives.
• Conduct employee satisfaction surveys and analyze results to identify areas for improvement.
• Coordinate employee assistance programs and resources.
• Promote “work-life balance” and stress management strategies.

General (Additional Responsibilities):

• Provide administrative support to the HR department, including data entry, filing, and recordkeeping.
• Assist with employee onboarding and offboarding processes.
• Coordinate employee events and activities.
• Maintain employee files and records.
• Answer employee inquiries and provide general HR information.
• Support in completing the monthly department metrics.

Qualifications and Requirements

Required Skills

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Knowledge of Local Labour and Employment Regulations.
• Proficient in the use of Microsoft Office
• Good writing skills

Qualifications

Diploma in Human Resources, Training or Business Administration.

Experience

Fresh graduate or 0-3 years of relevant experience or an equivalent combination of education and work-related experience

What we offer

We’ll reward all your hard work with a great salary and benefits – including a uniform, great room discount and superb training.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, age, disability, marital or familial status, or any other characteristic protected by law.

IHG is committed to promoting a culture of inclusion where everyone feels safe, respected and valued. We seek talent from all backgrounds to join our teams, and encourage our colleagues to bring their authentic and best selves to work.