• Change management; Ensure all network changes are planned approved, scheduled with prior notice, and conducted as per the change management process after informing the respective stake holders within the Organization
• Quality Manager will be working 8x5 and Emergency On call for all the deliveries surrounding Quality Scope.
• Monitor all operations that affect quality and Facilitate proactive solutions by collecting and analysing quality data
• Understanding expectations of and needs from service delivery and Developing quality control processes.
• Develops quality assurance plans by conducting hazard analyses; identifying critical control points and preventive measures; establishing critical limits, monitoring procedures, corrective actions, and verification procedures; monitoring inventories
• Producing statistical reports on quality standards and Reporting to upper management on quality standard issues.
• Reviews client, customer, Internal feedback and Develops, implements, and manages processes to ensure that Offered Services of Contractor meet required quality prior to delivery.
• Analyse and Maintain Quality Assurance Records, Quality Control Reports and thereby identify opportunities to Enhance Efficiency

Requirements:

• Bachelors in engineering
• 10+ Years Lead Experience
• Enterprise Architecture
• Service Management Exposure
• ITSM Expert / ISO 20000 Certified
• ITIL V3 Expert
• Incident / Change Management
• Problem / Capacity Management
• Release & Config Management
• Availability Management
• IT Service Continuity Management
• Develop all Core Process for network department