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Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
Overview of the role:
The EComm Manager/ Digital Manager oversees the development and utility of the brands. The holder will be required to conduct research on effective website layouts and features, advise on evidence-based and experimental changes to the platforms, and monitor the effectiveness of strategies by inspecting standardized metrics.
The job holder will be responsible for collaborating with cross functional partners to manage all aspects of the ECommerce business including business planning, content strategy, promotional campaigns, website design, user experience, customer service, web analytics and technologies.
What you will do:-
Description of Accountability:
Strategic and Planning
Elaborate the vision at the Division level and set up the yearly strategic plan and the yearly budgets in accordance with the Brand’s vision and mission
Responsible for development of annual online brand P&L budget and commercial / trading plan formula<br/><br/>ti<br/><br/>on and delivery in conjunc<br/><br/>ti<br/><br/>on with regional team(s)
Conduct strategic mee<br/><br/>ti<br/><br/>ngs with suppliers, regional teams…to nego<br/><br/>ti<br/><br/>ate commercial condi<br/><br/>ti<br/><br/>ons (margin, anima<br/><br/>ti<br/><br/>ons, exclusivity…).
Business Development/Rela<br/><br/>ti<br/><br/>onship Management
Lead the implementa<br/><br/>ti<br/><br/>on of new business strategies and new partner rela<br/><br/>ti<br/><br/>onships to increase the reach of the Brand online
Develop new business strategy, tac<br/><br/>ti<br/><br/>cal plans, and detailed business cases for new business development to ra<br/><br/>ti<br/><br/>onalize resource investments.
Responsible for delivering the underlying profitability through developing knowledge of key cost drivers from the P&L.
Web Analy<br/><br/>ti<br/><br/>cs Management
Analyze web metrics and make recommenda<br/><br/>ti<br/><br/>ons to improve website performance including new ways to drive website traffic and revenue opportuni<br/><br/>ti<br/><br/>es.
Compile and analyze search data and metrics to make decisions regarding business strategy.
Perform click through rate, conversion, spend and crea<br/><br/>ti<br/><br/>ve analysis to iden<br/><br/>ti<br/><br/>fy growth/op<br/><br/>ti<br/><br/>miza<br/><br/>ti<br/><br/>on opportuni<br/><br/>ti<br/><br/>es.
Product Management
Execute product strategy based on strategic objectives, customer needs and Brand M&As.
Hear the voice of the customer (and our associates) and represent it while working with various teams to build products that provide an unparalleled shopping experience by pu<br/><br/>tti<br/><br/>ng the customer first through iden<br/><br/>ti<br/><br/>fying their current and future needs, pain points, and dreams.
Communicate product priori<br/><br/>ti<br/><br/>es/direc<br/><br/>ti<br/><br/>on to relevant stakeholders
Manage collabora<br/><br/>ti<br/><br/>on between teams (internal/external), and ensure accountability and ownership throughout the project work.
Design, test and manage customer facing digital products to execute the vision of taking customer interac<br/><br/>ti<br/><br/>on to a new level, across multiple pla<br/><br/>tf<br/><br/>orms
Conduct customer research and determine the user’s story. Dra<br/><br/>ft<br/><br/>and build digital product concepts,
MVPs and staged products independently; conduct A/B tests and deep dives into customer behavior/interac<br/><br/>tio<br/><br/>n (with data) to uncover opportuni<br/><br/>ti<br/><br/>es and drive business success
Iden<br/><br/>ti<br/><br/>fy opportuni<br/><br/>ti<br/><br/>es, goals and determine metrics for analy<br/><br/>ti<br/><br/>cs. Grow digital products + services con<br/><br/>ti<br/><br/>nuously to ensure our ul<br/><br/>mate objec<br/><br/>ti<br/><br/>ve: state of the art experiences.
CX/UX:
Plan and execute large scale CX/UX development/improvement projects in coordination with external service providers
Create suppor<br/><br/>ti<br/><br/>ng project documenta<br/><br/>ti<br/><br/>on and plan work streams; track and review product work/direc<br/><br/>ti<br/><br/>on on a regular basis.
Lead the priori<br/><br/>ti<br/><br/>za<br/><br/>ti<br/><br/>on of product development needs
Required Skills to be successful:
Strong analytical skills
Very strong commercial awareness and creative skills.
Decisive and able to work in a super fast paced environment
Strong communication, analytical and organizational skills.
Display delegation skills, priorities within delegated tasks and manage deadlines.
Practice excellent time management skills and ability to cope under pressure
What equips you for the role:
Bachelor Degree (Masters Preferred)
8-10 years’ experience<br/><br/>in eCommerce, Social media management, SEO, SEM, Web Application etc.
Customer Focus
Individual Accountability
Personal Leadership
Teamwork
Attention to Detail
Highly Numerate
Product Confident
About Al-Futtaim Retail
Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.<br/><br/>Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference…<br/><br/>#J-18808-Ljbffr