Job Description

• Manage all aspects of guest services within the residence, ensuring a high level of customer satisfaction and addressing any guest complaints or concerns promptly and effectively.
• Lead and supervise a team of staff members, providing training, guidance, and motivation to deliver exceptional service.
• Oversee the maintenance and upkeep of the residence, collaborating with maintenance staff and housekeeping to ensure timely repairs and maintenance tasks.
• Conduct regular inspections to ensure the residence is clean, safe, and well-maintained for the comfort and enjoyment of residents.
• Monitor expenses, optimize costs, and ensure adherence to allocated budgets for the residence.
• Handle resident complaints according to established guidelines, ensuring prompt resolution and leaving residents satisfied with their experience.
• Manage relationships with vendors ensure timely delivery of goods and services.
• Ensure compliance with all relevant regulations, codes, and standards related to the operation of the residence.
• Maintain accurate records, conduct safety inspections, and implement appropriate safety measures to provide a secure environment for residents.
• Contact the owners to follow up on service charge collections.