• Understand the demand of consumers to provide timely service and solutions.
• Offer appropriate details about the company using relevant tools and software to inform the customers about ongoing projects or other information.
• Adhere to strict deadlines for solving project-related issues and provide appropriate suggestions for achieving the desired results.
• Compile in-depth data of each customer in a segregated database containing detailed info about each interaction.
• Interact with the senior management to understand updated organizational policies and new products.
• Understand client requirements to identify and resolve any shortcomings or flaws in a product.

Skills

• Previous association with a company in the role of a customer service executive or representative.
• Adept in using customer relationship management software to offer the best client services.
• Good listening skills with fluent communication to address all concerns and doubts of the customers.
• Portraying impressive communication and interpersonal skills with good command of professional vocabulary.
• Good time management and organizational skills that contribute to a rise in overall productivity.
• Fluent in operating the latest computer software and online tools.