dejavu is a pioneer retailer in Egypt for women's footwear and bags, hiring a Customer Service Specialist ( Egyptians Only ) to join our dynamic team in New Cairo Head Office

Job Purpose:
You will be dejavu Ambassador to respond to inbound calls, solve customer issues in high-quality standards, fulfill customer requests and answer their inquiries, deliver Wow customer experience to achieve the highest level of CSAT, in addition, to provide professional and efficient customer support considering the agreed (SLA) and (KPI)

What You’ll Do:
-Answer all customer inquiries, handle complaints promptly, and provide superior service via phone
-Follow-up on customer inquiries and complaints that are not fulfilled or solved
-Maintain simple accurate and full information about the company’s products, promotions, and dejavu policy to fulfill customer needs
-Escalate concerns or unresolved issues to the next level of support or concerned teams to take proper actions and maintain customer satisfaction
-Take ownership of customer issues and concerns
-Do the extra mile to exceed customer expectations
-Perform the necessary and right actions on systems or tools in order to handle the customer request or resolve complaints properly and maintain the company’s financial position by providing win-win solutions
-Comply with agreed guidelines, policies, and procedures of all company departments
-Set reports if are requested by the direct manager