- First point of contact for resolution of queries and issues related to the use of ERP System (eg. Payroll, Timesheet and Self-Service, etc.).
- Provide system training to HR and non-HR users on the features of the company services to minimize technical challenges using simple understandable terms.
- Maintain accurate and timely reporting of project activities.
- Install, configure, and troubleshoot software applications.
- Attend in-person meetings with clients to analyse, troubleshoot and diagnose software problems
- Handling daily end-user technical support cases through phone and email submission and provide a step-by-step guideline for the resolution of a technical issue and follow up to ensure their issues are completely resolved.
- Maintain the security and integrity of client database by setting access controls, keeping their information confidential.
- Ensure compliance with (SLA) Service Level agreement.
Bachelor’s degree in Commerce, Business Administration, or any relevant fields.1-5 years of experience in a relevant field.Preferable Skills:Very good command of English language (written & spoken).Excellent communication and presentation skills, written and verbal.Prioritization & Time ManagementSelf-motivated with the ability to multi-task in a fast-paced, high volume.Outstanding interpersonal and relationship-building skills